yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

versatile business support professional eager to offer proven customer service, project management, and administrative experience toward maximizing the operations of a progressive employer.  top-performer with the ability to make decisions which reflect positively on business productivity, corporate well-being, and customer satisfaction.  excellent communicator who can handle multiple assignments within deadline-driven environments.  ambitious self-starter who demonstrates superior attention-to-detail and sharp problem-solving talents.

key areas of expertise

 

customer relations                        account management          problem resolution                 property management          ms office suite

purchase orders                             inventory control                 database management           training / development        ms windows / visio

project / production support           financial analysis                 lotus notes                             team supervision                 internet applications

professional synopsis

 

 

         applied strong customer communications skills for a world leader in product manufacturing to include strategically steering account management success within a competitive pennsylvania-based sales territory.

         expertly entered purchase orders while concurrently determining cost-effective materials and delivery options.

         supported administrative efforts (i.e. lotus notes, ups shipping) to ensure seamless business processes at all times.

         utilized a broad scope of industry and professional services knowledge to promptly handle client requests (i.e. issuing credits / warranties) and resolve business challenges.

 

 

         maximized information management efficiency by maintaining a large scale company database to include creating and updating spreadsheets and regularly performing at above-average productivity levels.

         proficiently managed and ordered supplies inventory to guarantee sufficient stock levels for department operations.

 

 

         drove project and production success by proactively coordinating survey activities for diverse clientele to include accurately producing a high-volume of detailed reports within a short turnaround time to optimize business processes.

         organized and maintained critical production supplies, as well as packaging and shipping key operational reports.

 

 

         demonstrated sharp analytical abilities toward adjusting loans as requested by schools, promptly notifying guarantors, and downloading, analyzing, and formatting comprehensive daily financial management reports.

         created macros to streamlined production, along with developing / updating multifaceted business reports and organizing / presenting innovative training slide shows.

 

 

         coordinated wide-ranging operational activities with management personnel to include responding to incidents requiring immediate action, obtaining / distributing mission schedules, and creating / maintaining online mission status forms.

 

 

         effectively authored user guides / procedures for custom software applications to include testing software, handling quality assurance measures, and supporting help desk efforts by efficiently monitoring, initiating, and assigning calls.

         designed and maintained excel spreadsheets, access databases, word documents, and html-based web pages.

         performed meeting transcriptions and organized, produced, and distributed minutes as necessary.

education

 

b.s., business administration (management information systems emphasis)                                    indiana university of pennsylvania