Dynamic, experienced and dedicated Management Professional with a proven track record of driving business development, customer service and process improvement activities in the Financial Services Industry.  Seasoned executive with expertise in employee development, sales management and business operations with the ability to ensure continued growth in a challenging economical environment.  Core competencies include:

 

Build Employee Loyalty

Business Analysis/Process Improvement

Cultivate Internal & External Alliances

Decision Making/Problem Solving

Develop High-Performance Teams

Drive Corporate Initiatives

Maintain High Employee Morale

Strategic Planning and Execution

Consultative & Relationship Sales

Cost Control/P&L/Budgeting

Quick to Foster Confidence

Persuasive & Effective Speaker

 

 

Guaranty Bank, Conroe, Xxxxxx - Banking Center Manager II                                                          2006 to 2009

   Oversaw day to day activities of branch employees, administration of all operations including; product sales, customer service, and business lending and employee development.

   Performed ongoing assessments to mentor and motivate staff; gained reputation as knowledgeable and progressive leader with the ability to drive aggressive performance and productivity goals.

   Supported a customer driven atmosphere and provided a superior level of customer relations, promoted sales and service culture through coaching, guidance and staff motivation, consistently exceeded individual and branch sales goals through new business sales, referrals and retention of account relationships. 

   Spearheaded improvements in prospecting and closing strategies, leveraging face to face techniques for enhanced relationship development.

   Ensured compliance with all operational standards and loan processing requirements; performed quality audits to ensure document compliance and regulatory requirements, interpreted policies while analyzing applicant, property and documentation verification.

 

Bank of America , Huntsville & Houston, Xxxxxx - Banking Center Manager II                             2000 to 2005

   Began tenure in position as a Personal Banker and received promotion to Banking Center Manager.

   Provided day to day operations management for a busy Banking Center, and led a significant increase in customer satisfaction indicators from 77% to over 95%, ranked #1 in the South Xxxxxx Region.

 

First National Bank of Huntsville, Huntsville, Xxxxxx - Real Estate Loan Processor                       1999 to 2000

   Reviewed and ensured accuracy and compliance with all corporate standards, and regulatory requirements governing loan documentation.

   Accurately and efficiently completed a high volume of data input required to process loans, and managed escrow accounts.

   Verified necessary insurance coverage,  employment residence, and title information to ensure correct lien holder information, and interacted with title companies and attorneys to build loan packages.

 

Burns Property Management, Huntsville, Xxxxxx - Assistant Property Manager                            1995 to 1999

   Provided oversight and general management for a 232 unit apartment property; maintained accountability for all collections, AP/AR and leasing activities.

   Oversaw staff performance, and ensured a friendly, service oriented environment; spearheaded efforts to grow leasing revenue, and decreased vacancies from 10% to 0%, and started a waiting list.

 

 

 

 

 

Name

Title

Company

Address 1

Address 2

City/State/Zip

 

 

Date Here

 

 

Dear <Name Here>,

 

I have enjoyed much success in my career as a Banking Management professional, and am ready for additional responsibilities and challenges.  Please accept this letter and the attached resume as application for the position of <position here>. I am convinced after reading the description for this position on <location of job ad here>, that I am the ideal candidate for the job.

 

I have an excellent track record of cultivating business relationships, and executing business development and account management initiatives. In addition, I am highly experienced in meeting the customer service expectations of high profile clients and have the proven ability to drive growth and exceed revenue goals in challenging economical times.

 

According to the job description for <position here>, you are seeking someone with the ability to <choose something from the job description here>.  I am well versed in <specific here> and know that I could be an integral member of your team.

 

I would like to be considered for a position with <organization here> in which someone of my background could make a contribution. I will contact you soon to arrange for an interview. Should you require any additional information, I can be contacted at the phone numbers listed above.

 

Best Regards,