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yyyyyy x. yyyyyy
4101 jimmy johnson blvd., apt. #0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
results-driven customer service professional eager to contribute superior administrative, organizational, and communication skills toward supporting operations of a progressive organization seeking a highly effective team member
profile
ø offer 13 years of experience performing customer service and specialized support functions within a diverse range of industries, with expertise in facilitating a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention
ø efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
ø successfully manage large volumes of critical information; review, update, and maintain databases
ø work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries
ø demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; strong attention to detail and emphasis on accuracy
ø dynamic communication, presentation, and relationship management skills; superior time management and organizational abilities
ø proactive team player equally effective in independent and collaborative environments
ø sharp technical proficiencies including ms word and excel
professional experience
texas department of transportation, port arthur, tx 2007 c present
construction inspector
- successfully oversee all aspects of the construction process from planning through final measurements; coordinate contractors and ensure contractual compliance
- diligently review project specifications for accuracy, conduct detailed inspections of highways and bridges, examine traffic barricades, and record on-site structural data
acs healthcare, houston, tx 2003 c 2007
customer care specialist
- coordinated client payment arrangements, responded to inquiries and escalated customer issues, provided explanations of benefits and facilitated account adjustments
- worked closely with health insurance agents to accurately process medicare, medicaid, veterans, and private insurance claims
- applied strong knowledge of hippa compliance regulations towards ensuring patient confidentiality
dillard's, houston, tx 2004
c 2005
sales associate
- greeted customers and offered full service assistance in selecting and purchasing merchandise; executed cashiering and inventory duties
houston chronicle, houston, tx 1996 c 2003
customer service representative
- provided exceptional customer support in a high volume call center environment; maintained superior levels of client retention through effective assistance and follow-up
- efficiently researched and resolved customer issues; partnered with distributors to respond to delivery concerns
education
university of houston c downtown, houston, tx 1996; 2005 c 2006
prairie view a&m university, prairie view, tx 1994
c 1995
general studies
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