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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Property & Casualty Commercial Lines Manager/Director
Profile
Offering 20+ years experience in insurance industry, progressing to serve as Client Services Manager for past 8 years ~ Proficient in servicing a book of business, consulting with and counseling clients, providing competitive new insurance quotes, closing high-volume sales, and driving business growth through aggressive marketing/sales of existing policy renewals ~ Dynamic communication, presentation, problem solving, and relationship building skills; effectively forge strategic relationships with both clients and insurance carriers ~ Motivating leader who excels in hiring, training and directing high-performance teams committed to maximizing revenue and delivering world-class client servicing ~ Expertise in prioritizing, planning, assigning, and managing workflow to optimize use of resources and boost productivity ~ BBA Degree-Insurance Major
Career Highlights
Ø Chartered Property Casualty Underwriter (CPCU)
Ø Certified Insurance Counselor (CIC)
Ø Kansas Association of Insurance Agents (KAIA) Technical Affairs Committee; 2008-2010.
Ø Accident Fund Agents Council; 2006
Ø Successfully managed two distinct insurance programs; 1998-1999
Career Track
Client Services Manager, Willis North America 2002-Present
Effectively steer client services operations, with accountability including hiring, training, and directing service staff while ensuring critical requirements/standards compliance; provide ongoing mentoring and guidance vital to boosting both individual and team performance
Proactively develop, update and implement departmental procedures to optimize efficiency and quality in client servicing
Strategically allocate and manage account assignments/workloads for maximum productivity
Oversee invoicing for achievement of
guidelines
Successfully cultivate and maintain productive relationships with insurance
carriers as well as internal/external clients
Earlier Experience
Account Executive, Insurors & Investors, Inc.-Kansas City, MO 2001-2002
Account Executive, Charlton Manley-Lawrence, KS 1999-2001
Account Executive, Aon-Kansas City, MO 1998-1999
Commercial Lines Manager, Gilbert Magill, Inc. (Hays Group)-Kansas City, MO 1994-1998
Account Executive, Gilbert Magill, Inc. (Hays Group) -Kansas City, MO 1994-1996
Account Executive, Cady Insurance Agency, Inc. (Two Rivers Insurance Agency)-Burlington, IA 1987-1994
Education
BBA Degree w/Insurance Major, University of Iowa
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