Results-driven Professional eager to offer cross-functional leadership, excellent time management skills, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at developing and cultivating key coalitions and relationships within the workplace.
Operations & Management Oversight • Customer Service / Loyalty / Retention Practices • Concept Development
Business Analysis and Planning • Networking Strategies • Program Implementation
Relationship Cultivation • Viability and Longevity Planning Programs
Human Capital Development • Strategic Coordination
Strong analytical background with the ability to work independently on multiple projects with specialized experience in information management, tactical exposure initiatives, business development methodologies, operational efficiency practices, conflict management and effective communication techniques, research and data analysis, strategic planning, organization development and change management.
Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
Technology savvy and proficient in numerous platforms and applications, specifically: MS Office Suite, various CRM databases, as well as numerous social media platforms.
Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
Configure and maintain CRM systems to service thousands of Sales Consultants/Customers.
Act as liaison between Executive Management and inbound/outbound call centers and technical teams.
Prepare budgets for Customer Service Departments and act as in-house technical support and computer help desk SME.
Speak in front of hundreds at bi-annual conventions on a number of different topics.
Hire, build teams, and implement team policies and procedures. Familiar with PCI compliance and credit card best practices.
Develop and implement numerous protocols and policies with the purpose of identifying and resolving relevant client issues in a proactive manner.
Stay abreast of most up-to-date research and data in order to offer most viable services to client base.
Actively collaborate with multidisciplinary teams and departmental resources to optimize operational efficiency.
Bachelor of Science - Criminology, Law and Society / Psychology and Social Behavior, University of California, Irvine
President, Eta-Upsilon Chapter of Sigma Pi Fraternity International
House Manager, Eta Upsilon Chapter of Sigma Pi Fraternity International
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NAME HERE OF RECIPIENT
NAME HERE OF COMPANY
Dear RECIPEINT NAME:
Recent research into COMPANY NAME prompted me to immediately update my resume for your review. Based on my knowledge of this company, I am very interested in interviewing for STATE POSITION YOU ARE SEEKING. I offer years of progressive advancement in key roles in Operations Oversight, Client Support and Project Management. My primary focus involves working directly with personnel and customers and conducting thorough needs analyses in order to develop ongoing supportive plans. I am now actively seeking a new application for my specialized background.
I am skilled at numerous training and development processes including process evaluation, financial analysis and feasibility planning, project adherence, human capital support and continuous follow up to ensure viability of services. Additionally, I have experience in management, strategic planning, client support, implementing efficiency best practices, and various operational and functions.
I am an exceptionally hard worker and consider myself a strong team player. My enthusiasm comes from working directly with clients and streamlining and improving processes as evidenced by my accomplishments and contributions to my past employers. I am also capable of assimilating into a new environment easily and feel that I could quickly become part of your team. I enjoy the chance to work directly with various departmental resources in both learning and mentoring fashions. I am selectively seeking a company who is progressive thinking and in need of a professional who can make an immediate and positive impact on productivity and processes.
After your review of my resume, I hope you will agree that this would be a mutually beneficial arrangement. I plan to call you early next week. At that time, I can answer questions concerning my background and experience and we can discuss the desirability of an introductory meeting. Please contact me sooner if you wish to talk before then. I look forward to speaking with you.
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