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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
Phone: (xxx-xxx-xxxx
abc@xyz.com
Dedicated Project Manager & Process Engineer eager to contribute extensive IT background and business acumen toward supporting a dynamic company in optimizing bottom-line performance, productivity and competitive positioning.
Qualifications Profile
Solid project management background encompassing requirements definition, system design, application development, deployment, business process architecture, and customer support.
Well-developed skills in team-building, personnel management, and training/instruction.
Advanced knowledge and proficiency in software development lifecycle methodology (CMM, Six Sigma and Lean Sigma), process improvements, and quality assurance.
Led countless projects and programs for Logistics, Electronic Payment, Call Center Help Desk and Financial Institution (Debit and Credit Card) industries.
Excel in creating and implementing comprehensive testing efforts to achieve strict quality assurance parameters (unit, acceptance, integration, system, regression and performance) in various development environments (rapid application, iterative and waterfall).
Dependable
and extremely productive; reliably perform a thorough, systematic and quality
job in all endeavors.
Professional Experience
JP Morgan Chase, Wilmington, DE, 2005 to Present
Process Engineer / Business Management Lead, Credit Card Services (2007 to Present)
- Strategically partner with business, IT, finance, vendors and consulting firm resources to define, analyze, and recommend improvements to existing processes and products.
- Spearhead process improvements for highly visible strategic programs valued at $50M+.
- Apply dynamic leadership talents toward directing personnel in new product design across all Credit Card Services (CCS) and several cross-lines of business.
- Play a pivotal role in navigating CCS lines of business into process-centric organization.
Senior Project Manager, Credit Card Services (2005 to 2007)
- Collaboratively created and implemented business process architecture to assists lines of business in defining Pre-Concept through Concept phase.
- Trained, coached and mentored personnel in Pre-Concept, Concept and Requirements project lifecycle best practices and deliverables.
- Orchestrated several major initiatives at concept, requirements and design level of project lifecycle.
First Data Corporation, Wilmington, DE, 2004 to 2005
Product Director Merchant Services, Change Management Group (2004 to 2005)
- Steered full spectrum of $12M+ CCSG project and contributed to improving current PMO process.
- Meticulously tracked and reported project status to senior management weekly via PowerPoint presentations, status reports, Microsoft Project Server, and regular meetings.
Continued
Professional Experience continued Yyyyyy x. yyyyyy, Page 2 of 2
First Data Corporation (Formerly Concord EFS), Wilmington, DE 2003 to 2004
Client Certification Director, Debit Services (2003 to 2004)
- Directed team of 30 certification analysts in supporting Project Management, Telecommunications and Transmission Services departments of a leading electronic funding service provider.
- Established structured client implementation process to expedite certification process for customers.
- Developed business case for re-designing Certification database to include new technology and adhere to stringent client business requirements.
Atiam Technologies, Eddystone, PA, 2002 to 2003
Senior Project Consultant
- Seamlessly managed Concord s Consultant Certification teams through multi-million dollar platform conversion as well as daily business certifications.
- Standardized project management and software vendor involvement in certification process.
EXE Technologies, Inc., Eddystone, PA 1998 to 2002
Director of Quality Assurance, Documentation and Product Maintenance
- Directed, motivated, coached, mentored and supervised 30 employees in supporting R&D and professional services departments of a WMS (Warehouse Management Software) solution provider.
- Defined and deployed quality assurance (QA) process for large-scale WMS package.
- Significantly improved QA by replacing manual testing with automated testing.
- Prepared test plans and test scripts both for QA purposes and customer acceptance testing.
- Instrumental in clearly establishing software lifecycle methodology to produce applications for hundreds of customers in B2B, retail, CPG and third-party-logistics.
- Championed development and implementation of Product Maintenance Process to support R&D, sales, customers and professional services organizations worldwide.
- Coordinated quality control throughout conversion of client-server application to a web-based product.
- Oversaw development and implementation of corporate documentation process and standards.
- Major contributor to scheduling, planning, functional design, technical design reviews, code reviews and testing of most stable release in EXE s history.
NORTEL Networks Limited, Rochester, NY, 1996 to 1998
Product Validation Engineer
- Proficiently built test cases from functional specifications and generated test strategy for NPAC.
- Exhibited sharp talents in QA by performing software tolerance testing and accurately inputting all defects and issues into proprietary defect management system.
Prior background includes roles as Technical Writer & Instructional Designer for Volt Information Sciences, Blue Bell, PA and Rochester, NY, 1991 to 1996; completed assignments with Eastman Kodak, ABB Kent Taylor, and NORTEL.
Education
Master of Science, Instructional Design, Rochester Institute of Technology
Bachelor of Arts, Psychology & Sociology, Saint Bonaventure University
Professional Development: Six Sigma Black Belt Candidate; Lean Sigma Training
Computer Skills
Microsoft Office (Word, PowerPoint, Outlook) ; Lotus Notes; Mercury Test Director and WinRunner; Visual SourceSafe; Adobe Illustrator; SigmaFlow; Visio; MSSQL, Oracle; DB2; Microsoft Project Server
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