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xxx-xxx-xxxx 11571
purse dr. manassas, va 20112 abc@xyz.com yyyyyy x. yyyyyy
yyyyyy x.
yyyyyy
versatile online community specialist eager to contribute broad-scope experience toward supporting a dynamic organization in maximizing bottom-line performance.
profile
offer solid and progressive online community specialist experience, including expertise within user support, community management and client service capacities. in depth experience in growing an interactive community of users through innovative outreach campaigns, interactive forums and online user support options. strong hands-on experience creating detailed reports on user statistics, demographics, needs, issues, and requests in support of overall company yyyyyy x. yyyyyys. proven ability to create and maintain dynamic and engaging profiles, personals, fan pages, blogs, and forums. demonstrate exceptional ability to quickly grasp new concepts and learn skills in support of company success.
adobe photoshop phbb message boards feedback analysis
microsoft office suite dreamweaver devtrack
html editing survey creation facebook
youtube twitter linkedin
professional experience
game design/community coordinator electronic arts 2007-2009
- sharp business acumen and experienced in managing broad scope of operations, from establishing a working relationship with fan sites to recruiting players for focus groups/beta tests and generating weekly reports on players top concerns.
- actively host online town halls and chat groups to facilitate communication between players and developers.
- responsible for retrieving feedback through message boards, surveys and social networking sites.
- efficiently manage social networking sites along with the internal and external message boards in support of overall company goals.
- consistently ensured delivery of quality customer service vital to sustaining and growing clients.
- proficiently generate detailed weekly reports on the top concerns of all company products.
- effectively train and direct new employees and actively collaborated in human resource operation functions evaluating performance and providing guidance/mentoring.
- collaborate with web development team in the creation and implementation of new tools and website content.
- provide support to all customers on a broad range of issues, including billing issues, technical inquiries and product sales.
community manager gala-net 2007
senior customer support electronic arts 2006-2007
assistant store manager eb games 2004-2006
customer account executive 2 comcast cable 2001-2004
education
associates of computer science in computer graphics keiser college gpa: 3.89/4.0 2001
member community manager s group member video game professionals
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