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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx
00000
xxx-xxx-xxxx
abc@xyz.com
Career Objective
CompTIA A+ Certified IT Professional eager to
contribute expertise in maintaining computer systems as well as efficiently managing
projects and interfacing with clients toward supporting the employer in
providing quality technology services as a key team member
Qualifications Profile
Ø Have been providing world-class computer technology services to business clients for over a decade, with key accounts ranging from Suffolk Services/Heathersage, Staten Island Heart and Martins News Shops to Cold Spring Harbor Whaling Museum, Raynham Hall Museum and Kaufman Allied
Ø CompTIA A+ Certified
Ø Speakeasy Certified Voice Installer
Ø Proficient in maintaining servers, Firewall/security devices, firmware, hardware, and VPN/network connections as well as removing malware/spyware and viruses, backing up servers and facilitating system upgrades
Ø Well-versed in all MS Office products, Adobe Photoshop, Adobe Acrobat, and Electronic Medical Records software
Ø Dynamic analytical, troubleshooting and technical problem solving skills
Ø Excel in prioritizing, coordinating and managing projects/service calls to optimize use of time and resources in meeting customer/end user needs
Career Track
IT/Service Tech, Bestbuy-Westbury, NY 2000-present
Provide quality technical services for business clients; services range from maintaining servers, setting up/troubleshooting VPN connections and managing Firewall devices/server security/user accounts to updating firmware, removing malware/spyware/viruses, backing up servers, and troubleshooting/ resolving computer system hardware issues
Contribute strong communication and client relationship management skills toward effectively coordinating field services, offering expert recommendations on new products and technology solutions for enhanced performance and ensuring consistent delivery of quality customer service
Computer Tech, Genovese Drug Stores-Melville, NY 1998-2000
Managed technical services including troubleshooting and resolving network connectivity, computer system and register issues
Academic Credentials
Associate Degree, Suffolk County Community College; 2008
Computer
Repair Technology Program, Eastern Suffolk B.O.C.E.S.; 1997
Certificate of Merit, New York State Assembly
Certificate of Merit, Senator Kenneth P. Lavalle
Certificate of Congratulations, The Brookhaven Town Board
Certificate of Excellent Attendance
Community Activities
Former Assistant Scout Master and Boy Scout
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx
00000
xxx-xxx-xxxx
abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging career opportunity in an IT/Computer Tech capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, I offer over a decade of experience in providing quality on-site and remote technical servicing to business clients across broad areas of computer system, firmware, hardware, connectivity, and security needs. In addition to my expertise in troubleshooting, resolving and maintaining systems, I am highly effective in identifying client needs, providing quality customer service and managing projects to optimize productivity and efficiency. Complementing my experience, I am CompTIA A+ Certified and offer an Associate Degree as well as earlier completion of an intensive Computer Technology program.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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