yyyyyy x. yyyyyy

xxx-xxx-xxxx                                                                                                   abc@xyz.com

 

career objective                                                                                            

quality-focused professional eager to contribute dynamic management, customer service and interpersonal relation skills toward actively supporting the employer in optimizing performance as a key staff member.

 

profile                                                                                                              

ø  offer over 10 years progressive experience in customer service, with comprehensive background working in high-end environments.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactive leader who successfully recruits, trains/develops, mentors and leads top-performing teams committed to providing superior service.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.

 

professional experience                                                                               

craft steak restaurant                                                                                                   2008-present

maitre d

  contribute dynamic organizational and customer service skills in handling reservations and daily menu changes in a high-end environment.

  effectively apply advanced communication skills toward building and establishing key relationships with staff members and clients.

 

go fish restaurant - mystic, ct                                                                                     2005-2008

manager

  successfully promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

  efficiently defined staffing requirements and assigned projects to optimize utilization of human capital and operational resources.

  spearheaded diverse administrative activities ranging from staffing, training and performance evaluation to workflow planning, inventory, and staff scheduling.

  relied upon to lend expertise toward actively mentoring new hires, playing a solid role in supporting the development of top-performing team members.

 

steak loft restaurant - mystic ct                                                                                  2003-2005

manager

  exhibited strong leadership qualities in managing, mentoring and motivating staff members and executing customer service strategies supporting daily operations for a high-volume restaurant.

  effectively interviewed, hired, and coordinated dynamic personnel, instrumental to boosting profitability.

  ensured staff members are properly educated on all facets and phases of policies and procedures.

  planned, coordinated and facilitated restaurant functions to optimize productivity, efficiency and quality, with strong focus on the delivery of superior services.

 

prior experience

 

server/bartender, go fish restaurant & steak loft restaurant; 1994-2003

 

education                                                                                                         

select general education courses - university of rhode island, 2000-2001

select general education courses - university of connecticut at avery point, 1995-1996