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Yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx abc@xyz.com
Career Objective
Results-driven, motivated leader eager to contribute dynamic management, business development, client servicing and closing talents toward actively supporting a progressive organization in optimizing operational and revenue performance as a key member
Profile
Ø Offer extensive experience in operations management, with comprehensive sales and customer service background.
Ø Effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.
Ø Proactive leader who successfully trains/develops, mentors and leads top-performing teams committed to providing superior service.
Ø Exceptional ability to research and evaluate industry trends and competitor products and use findings toward designing and executing innovative strategies to boost company leveraging in a saturated market.
Ø Dynamic communication, presentation, relationship building and problem-solving abilities.
Ø Excel at interacting with broad populations including senior management, sales and customer service staff as well as clients and external contractors.
Key Achievements
Ø Successfully secured the contract during first seven months with Sodexo, and received the Division Award for Spirit of Progress in 2005-2006.
Ø Boosted Sodexo revenues from $700K to $1.4M in four years.
Ø Initiated and implemented strategies to raise Sodexo Health Dept. scores to a consistent level of 95.5% and set a standard of excellence for enterprise-wider operations.
Ø Independently led the roll out of the Sodexo catering program for basketball suite holders.
Ø Launched a successful new pizza concept to the Nashville market; in two years, built sales from $234K to $555K at Lavergne and $166K to $395K at Smyrna.
Ø Increased Vietti
Foods Facility production from 1 million pounds to 5 million pounds in four
years at Taylor Farms.
Professional Experience
Sodexo,
Inc. 2004-Present
General Manager - Vanderbilt University Concessions
Innovatively design and execute strategies to boost sales and efficiency, including integrating new menu items for menu selection variety and incorporating new equipment for original concepts.
Exhibit solid leadership qualities in implementing new training requirements improve quality of services.
Built and established key client relationships and promoted superior service and exceptional satisfaction by promptly resolving issues and preventing escalation.
Gourmet
Pizza, Inc. 2000-2005
Director of Operations - Nashville, TN (2000-2004)
Owner/Operator - LaVergne and Smyrna Units (2000-2005)
Contribute dynamic leadership skills in managing all levels of employees, with full accountability for the effective administration of daily operations.
Spearheaded diverse administrative activities ranging from training and performance evaluation to workflow planning and products/procedures development.
Proactively forged strong community relations with schools, youth groups and churches through various sponsorships.
Proficiently developed and executed strategies to boost performance including implementing a catering menu, a lunch and dinner program and an Italian lunch buffet.
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Taylor
Farms Tennessee, Inc. 1995-2000
Production Manager - Smyrna, TN
Directly motivated, mentored and supervised seven supervisors and 180 staff members in three shifts.
Demonstrated strong organization and multitasking abilities in scheduling production on daily basis for JIT operation for large customers including FreshPoint Nashville, McDonald's corporation, Burger King, Sonic, Shoney's and Captain D'd, Purnell Sausage and Vietti Foods.
Effectively planned and implemented new product lines, equipment placement and development for production team as well as sanitation staff.
Maintained full accountability for quality assurance on all products, packaging, and end product presentation to the customer.
Efficiently coordinated workflow, handled department P&L, cross trained personnel and assigned projects to optimize utilization of human capital and operational resources.
Education
Bachelor of Science - Middle Tennessee State University (Murfreesboro, TN)
Professional Management Courses - Fred Pryor Seminars (Austin, TX & Nashville, TN)
All
Corporate Management and Supervisor Courses - Little Caesars Pizza (Detroit, MI)
Corporate Managerial Courses - Sodexo
Certifications
Labor
Management Certification
Serv-Safe Certification
CPR Certified
EEOC and Diversity
Forklift Certification
Safety Award-Accident Free 2006, 2007
Professional Affiliations
Sodexo's Women's Network Group
National
Association of Concessaires
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