career profile

organized and task-oriented professional with experience in medical records management and medical office administration. dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues, and management. talent to identify the needs of customers and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing and implementing policies and procedures that successfully meet the operational objectives.

medical records / scheduling clerk / medical receptionist / account maintenance

customer service / project management / medical terminology

 

microsoft windows os and office

professional experience

account merger (special detail), 03/2009 c 11/2009

brooke army medical center, san antonio, texas

• researched patient accounts within the composite health care system (chcs) and cis (essentris - electronic medical record) which focused on verifying patient safety and guaranteeing the effectiveness of billing practices.  
• utilized extensive auditing expertise when assessing patient records and mandated appropriate merger of records.

 

medical record technician, 04/2006 c 11/2009

• compiled, processed, and maintained medical records of medical center patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements.
• processed, maintained, and compiled inpatient and ambulatory records for health requirements and standards.
• protected the security of medical records to ensure that confidentiality is maintained and released information to persons and agencies only according to regulations.
• retrieved patient medical records for physicians, technicians, or other medical personnel.
• planned, developed, maintained and operated a variety of health record indexes, storage and retrieval systems to collect, classify, store and analyze information.
• entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.
• compiled and maintained patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.

 

mail clerk, 11/2004 c 04/2005

282nd base support battalion, hohenfels, germany

• held responsible for the processing of registered, insured, certified and express mail.
• verified that items are addressed correctly, marked with the proper postage, and in suitable condition for processing.
• placed incoming or outgoing letters or packages into sacks or bins based on destination or type, and placed identifying tags on sacks or bins.

 

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receptionist/front office, 05/2002 c 09/2003 / 72nd medical detachment, vilseck, germany

receptionist/front office, 03/1999 c 10/2000 / allergy and asthma centers, maumee, ohio

• performed secretarial duties utilizing specific knowledge of medical terminology and hospital, clinic, or laboratory procedures.
• scheduled appointments, billed patients, and compiled and recorded medical charts, reports, and correspondence and confirmed patient diagnostic appointments and medical consultations.
• greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.
• operated office equipment such as voice mail messaging systems, and utilize word processing, spreadsheet, and other software applications to prepare reports, invoices, letters, case histories and medical records.

private secretary, 12/1997 c 02/1999

dr. winder and associates, sylvania, ohio

• received and routed messages and documents such as laboratory results to appropriate staff.
• compiled and recorded medical charts, reports, and correspondence, using typewriter or personal computer.
• transmitted correspondence and medical records by mail, e-mail, or fax and maintained medical records, technical library and correspondence files.

quality assurance secretary, 09/1995 c 08/1997

central texas home health agency, san antonio, texas

education

combat medical specialist course, u.s. army, san antonio, texas