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yyyyyy x. yyyyyy
(xxx-xxx-xxxx • abc@xyz.com
profile of qualifications
solutions-focused it professional eager to contribute over 20 years of progressive experience in data communications specialist, technician, and engineering roles, as well as multiple successes within sales, service, and client relations capacities, toward maximizing an employer s productivity and profitability. top-performer with the ability to prioritize, manage, and complete multiple assignments within high-pressure, deadline-driven environments. excellent communicator who can build solid client relationships and effectively interface with all levels of industry representatives. ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical talents. recognized as the go-to person for immediate resolution of complex technical issues.
education and certifications
network administration / engineering program pc age computer training school
computer repair / robotics the cittone institute
computer operations coursework raritan valley community college
certified novell administrator (cna) • microsoft certified systems engineer (mcse)
cisco certified network associate (ccna) • microsoft certified professional (mcp) • octel / lucent g3 / sbca certified installer
professional synopsis
data communications specialist (merrill lynch)
black box (formerly nextera / williams company), hopewell, nj 1998 c 2006
drove data communications efforts by troubleshooting cabling for modems, multiplexors, cisco routers, and catalyst 6500 series switches / servers to include installing and configuring cisco 7960 ip, avaya 4620 / 4621, ips, and 6400 / 8400 series digital sets.
expertly administered cisco call manager, procomm+, reflections, and avaya asa programs, along with providing servicing on octel voice processing systems, intuity / audix vm, and lucent g3r pbx w / s 8700 servers.
optimized systems efficiency by installing fiber, cat5 / cat6, and gigaspeed connectivity from switches to servers (cpe).
contributed sharp analytical skills instrumental in evaluating and troubleshooting network-related problems regarding wireless access points, connectivity, physical layers, lan / wan networks, token rings, and ethernet.
performed all voice, mac, and problem resolution work, as well as facilitating cross connect, mdf, and cable management.
communications technician
williams communications, inc., parsippany, nj 1996 c 1998
strategically steered communications success by troubleshooting and installing central office, pots, and t1 lines to include performing superior customer service with regard to the utilization of cbxs, 9751, rolm phone mail, and octel.
employed standard techniques and service aids to proficiently install cat3 / cat5 cables to voice connections (rj11 jacks).
utilized comprehensive industry and professional services knowledge to promptly respond to and resolve diverse technical challenges.
customer engineer
siemens communications (rolm), somerset, nj 1986 c 1996
played a vital role in providing optimal customer service by developing an understanding of various product applications to include performing requested repair actions and completing management-driven projects on time and within set parameters.
maximized communications productivity by successfully diagnosing and repairing product and equipment malfunctions.
effectively managed moves / adds / changes, performed solid preventative maintenance, and handled switch inventories.
instrumental in utilizing reference publications, diagnostic aids, and technical support / assistance centers to enhance service.
recent supplemental experience
president / ceo
ice cream cravers, inc., city, state 2007 c 2009
applied dynamic leadership talents toward directing all sales, service, and distribution of circus-man ice cream novelties to include prospecting for clientele and defining targeted advertising / marketing plans to generate substantial new business.
built a valuable client base of over 200 high-volume restaurant- and store-based accounts, along with coordinating proactive weekly schedules to guarantee all customers promptly received inventory in alignment with individual operational objectives.
demonstrated strong organizational skills toward arranging client freezer displays to boost overall sales results.
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