yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000
abc@xyz.com

 

objective

quality-focused technical writer eager to contribute dynamic communication skills as well as comprehensive knowledge of technologies toward actively supporting the employer as a key team member

 

profile

ø  offer 10+ years of experience in technical writing and software development, with comprehensive background in creating and maintaining customer documentation, hardware and software overviews, feature descriptions and troubleshooting procedures.

ø  adept at researching, writing, testing and updating user manuals, troubleshooting procedures, installation guides and feature overviews.

ø  proficient in applying programming skills toward ensuring accurate technical writing, from the research stage to the final product. 

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff, internal users, developers, business partners and system technicians. 

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

 

recent career achievements

ø  eliminated 543 pages (21%) of the troubleshooting procedures book, by streamlining, removing and consolidating redundant information.

ø  completely redesigned and restructured a troubleshooting guide to promote clarity and accuracy, collaborating directly with another writer.

ø  recognized by senior management for exceptional patience and communication skills by effectively working with developers, designers and technicians.

ø  evaluated and resolved 126 modification requests to improve the quality of customer documentation as a key member of the documentation quality improvement team.

 

professional experience

avaya/lucent technologies/at&t, denver co                                                                          1999-2008

technical writer (2005-2008)

  chosen to join a 3-member writing team, with accountability for researching, testing and updating the business communications system maintenance books, describing administration commands, maintenance and troubleshooting procedures.

  applied sharp critical thinking skills in defining and implementing targeted strategies to improve the quality and layout of documents.

  reorganized a 2,700-page manual into 5 small, separate books to enhance manageability and ease of use.

  conducted comprehensive research, analysis and documentation of administration commands, troubleshooting procedures and features for an evolving business communication platform, with strong focus on optimizing productivity and efficiency.

  tested installation, administration, and troubleshooting procedures to ensure accuracy and clarity, demonstrating exceptional detail orientation and organizational skills in achieving goals and timelines.

 

 

 

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avaya/lucent technologies/at&t, denver co                                                                          1999-2008

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software developer, embedded server software group (2005)

  appointed to serve as the lead system tester & writer, due to exceptional performance and dedication.

  documented and executed detailed system test cases, working closely with several software and linux server developers.

  proactively volunteered to complete documentation jobs passed up by other team members.

software developer, reliability and diagnostic software group (2004)

  proficiently documented software to support new circuit packs for a voice and data business communications system, including details regarding software requirements, software implementation, tests performed, error codes generated when tests failed, and other information for troubleshooting customer equipment.

  contributed problem solving and critical thinking skills toward handling all aspects of design, implementation, testing and debugging.

software developer, factory test group (2000-2004)

  as the lead developer/tester/contact for verification testing of system components, relied upon to document all testing, debugging and troubleshooting.

  significantly enhanced numerous software diagnostic tests to detect and isolate system-level and board-level faults during prove-in testing.

  developed, mentored and motivated four associates, playing an instrumental role in the development of top performing team members.

software developer, applications software group - lucent (1999-2000)

  actively supported new hardware implementations by proficiently writing user-friendly maintenance plans, internal design documents, test plans, and service materials.

  promoted to member of technical staff and received several individual recognition awards for improving software tools and providing customer-focused solutions.

  reduced the number of false customer alarms by 10%, as a key member of the critical support team; promptly addressed and resolved customer problems.

 

education

master of science in education - state university college of new york at potsdam, potsdam, ny

bachelor of music - state university college of new york at potsdam, potsdam, ny; graduated cum laude

associate in applied science, computer science - brookdale community college, lincroft, ny

 

professional development/training

select post-graduate computer science and math courses
various technical and documentation writing courses - company-provided

 

technical skills

computer skills:  framemaker, microsoft word, excel, powerpoint, outlook, xml,

operating systems: unix, solaris, linux, windows nt/2000/xp