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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

347-0938-5683 • abc@xyz.com

                                              

 

skilled financial professional eager to contribute customer service expertise as well as strong communication skills toward actively supporting an organization in maximizing performance.

 

profile

 

respected manager with distinguished 10-year career leading sales and customer service operations within the financial industry. consistently earned top ranks in sales performance in every position held by bringing revenues, profits and market share to new heights. extensive expertise in client needs analysis with a consultative approach to customer service operations. repeated success guiding sizeable, cross-functional teams in driving record-setting sales operations. adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques. apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.

 

professional experience

 

legal collector eltman, eltman & cooper attoney s at law                                                                    2009-present

  • spearhead the negotiation of resolutions for clients with defaulted credit card accounts and problematic lines of credit.
  • sharp business acumen and experienced in managing broad scope of operations, from risk analysis, financial reporting and establishing collection goals to monitoring credit exposure and developing client resolutions for collection strategies.
  • effectively trained and directed staff and actively collaborated in operational functions such as administering effective credit and collection/performance training.
  • oversee all daily operations of the credit & collections department, strategically developing long-term strategies for asset risk management.

 

senior negotiator/loss mitigation manager mdf financial services                                                             2008-2009

  • actively educated clients on real estate financing options to proactively prevent foreclosure.
  • consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
  • proficiently ensured compliance of delinquent mortgage loans with company policy/procedures, including investor and governmental procedures and guidelines.
  • responsible for reviewing and approving loss mitigation workouts, including short sales, modifications, note sales, and deeds‑in‑lieu of foreclosure.

 

loss mitigation coordinator ocwen loan servicing                                                                                      2007-2008

  efficiently supervised all collection activity of residential mortgage loans, evaluating loan programs, underwriting and guidelines for compliance.

 

mortgage broker/loss mitigation prime mortgage funding group                                                               2004-2007

  • contributed proactive planning, developing, and implementing of marketing campaigns / sales promotions to expand utilization of company s products and services.

 

managing partner/mortgage broker quest mortgage inc.                                                                           2002-2004

  • successfully oversee all office operations, handling mortgage qualifications, processing, and underwriting.

 

collections manager midcoast credit corporation                                                                                     1999-2002

  • actively supervised all daily credit/collection operations, including developing strategies for asset risk management, monitored all credit exposure, and training collectors in all procedures.

 

professional education

 

name of degree broward community college margate, fl                                                                                 1995

 

licensed florida mortgage broker; license #mb 0646907 gold coast schools                                                   date

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