yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

solutions-focused executive-level professional specializing in operations management, global capacity planning, workforce development, process improvement, and strategic analysis eager to offer proven, cross-functional experience within high-volume, international business capacities toward in maximizing a progressive employer s success.

 

profile of qualifications

 

         top-performer who excels at building strong business relationships and leading global teams to deliver cost-effective, quality results.

         excellent communicator who seamlessly interfaces with all levels of business representatives to improve productivity and efficiency.

         integral leader who plans, prioritizes, and manages multiple tasks within fast-paced, deadline-driven operational environments.

         ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities to optimize bottom-line performance.

 

key areas of expertise

 

operations management                               international business                       strategic analysis                                quality team building

global capacity planning                               regulatory compliance                     account management                         workflow prioritization

project / program development                    sales / business models                    client / customer relations                 training / development

 

career highlights

 

         increased profitability and reduced labor costs $6 million annually by spearheading an operations support center consolidation project.

         recognized for job performance excellence with 2003 s outstanding leadership achievement award, as well as attaining a prestigious nomination for 2004 s society of workforce planning professionals workforce manager of the year award.

         completed rigorous six sigma business champion and white belt training.

         contributed ongoing professional development efforts by serving as an aspect software platinum reference partner and customer input form attendee (2003 c 2008), along with participating in numerous incoming call center management (iccm) seminars.

         successfully completed perot systems project management training course in 2000.

 

professional synopsis

 

 

senior vice president north american operations (2008 c 2009)

         applied dynamic leadership talents toward directing north american customer accounts generating over $300 million in annual revenue to include managing 22 high-volume customer interaction centers and leading comprehensive global business operations teams.

         optimized bottom-line results by creating and maintaining budgetary and operational plans to support short- and long-term strategies.

         led workforce management, process improvement, launch / assessment, project management, and global capacity planning / reporting efforts, along with supervising executive-level management responsible for multiple fortune 500 accounts.

         improved productivity by conducting quarterly reviews of all accounts and centers to develop targeted plans for consolidation, relocation, and cost savings while concurrently driving solutions-focused performance standards across diverse north american operations.

 

vice president global business operations (2006 c 2008)

         strategically steered launch and assessment teams success by providing support for pursuit, planning, and ramp of new international business opportunities to include formulating and introducing global capacity planning methodologies, tracking, and reporting efforts.

         drove business growth by directing internal process improvement teams and creating internal methodologies (i.e. s.t.e.p.).

         sustained productive relationship with aspect software for workforce management and led team in platinum reference partner activities.

         enhanced global operations by evaluating state-of-the-art tools and technologies, as well as best practice initiatives.

 

executive director / director enterprise resource management (2002 c 2006)

         utilized broad scope of industry and professional services knowledge toward directing global workforce management applications and processes to include new site implementation, training / development, software configuration, and standardized business practices.

         played a vital role in building revenue by supporting sales teams in providing new business models and assisting with rfi / rfp processes, along with creating core protocols to guarantee consistency across multiple countries, regions, centers, and programs.

         maximized operations efficiency by overseeing all global standardized reporting for internal and external customers.

 

additional professional roles held prior to 2002