xxx-xxx-xxxx 0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com

yyyyyy x. yyyyyy

yyyyyy x. yyyyyy

motivated attorney eager to contribute strong analytical, business development and client servicing skills toward actively supporting a progressive organization in optimizing performance as a key staff member.

profile

ø  offer solid analytical and customer service experience, with comprehensive background in the loan industry.

ø  effectively define, develop and implement targeted action plans to maximize operational productivity, efficiency and profitability.

ø  proactively train, develop and direct motivated teams and create a collaborative environment conducive to achieving high levels of employee retention and job satisfaction.

ø  exceptional ability to research and analyze laws and regulations and use findings toward designing and executing innovative strategies.

ø  dynamic communication, presentation, relationship building and problem-solving abilities.

ø  excel at interacting with broad populations including senior management, staff and clients.

professional experience

california loan servicing llc - rocklin ca                                                                                       2006-present 
mortgage broker & funding/compliance specialist

  contribute detail orientation and analytical skills in auditing all files and documentation, with strong focus on optimizing productivity, efficiency, accuracy and completion.

  successfully fund approximately 30 loans on a monthly basis, applying sharp business acumen and advanced communication talents.

  proficiently prepare required applications to obtain new state licensing and actively assist with loan processing, demonstrating project management and multitasking abilities in achieving goals and timelines.

  build and establish key relationships and liaise effectively with senior management, staff and clients.

 

ameriquest mortgage - rancho cordova ca                                                                                     2004-2006
account executive

  proactively contributed to business development by using proactive telephone prospecting techniques to generate new customers and contact current borrowers interested in refinancing.

  applied loan industry expertise and strong communication skills toward acting as first point of contact in responding to customer inquiries, troubleshooting problems and delivering education.

  conducted comprehensive review and analysis in order to verify information obtained from the borrowers.

  collaborated directly with various title companies to clear up and deficiencies in title and ensure prompt resolution of any and all issues.

 

federal express - sacramento ca                                                                                                    1997-2004 
senior customer service agent

  exhibited solid organizational and interpersonal relation skills in answering 250-350 inbound calls per day from clients.

  mentored, motivated and supported new hires, playing an instrumental role in the development of top performing team members.

  promoted superior service and exceptional customer satisfaction by promptly resolving issues and preventing escalation.

education

juris doctor - mcgeorge school of law, university of the pacific

bachelor of science in criminal justice - california university sacramento state

license

state bar of california, 2008