enthusiastic leader eager to contribute proven sales / management, buyer, and team building talents, as well as strong marketing, strategic analysis, and customer service skills, toward maximizing an employer s success.
offer 13 years of experience in retail sales / management, buyer, and consultant roles to include success within product marketing, merchandising, team building, training / development, and customer service capacities.
expert at cultivating strong brand images with high standards in quality and service.
contribute solid communications and interpersonal relations talents to interface with all levels of industry representatives.
demonstrate sharp negotiations skills toward evaluating and purchasing product inventories which maximize store sales.
empower associates to make decisions to reflect positively on business productivity, corporate well-being, and customer satisfaction.
ø spearheaded the design, development, and merchandising of the store owner s initial concept from start to finish within 2 months.
ø generated rapid growth of the new business over a 3-year period by developing pricing strategies and reaching gross margin goals, along with leading the design of indoor / outdoor retail square footage.
ø worked with a marketing agency to develop advertising schedules, promotions, and design of materials (i.e. a 25-page design guide).
apply dynamic leadership skills toward directing retail operations to include buyer, product display, and business development functions.
drive business growth by recruiting, training, and managing a top-performing staff in delivering high-quality customer service, along with achieving strong employee loyalty and low turnover rates.
lead the formulation of strategic business decisions based on analysis of regular sales summaries to include developing and implementing sales / marketing endeavors to introduce new products and maintain merchandising standards.
achieve solid store and in-home project sales of mid- to high-end, in-stock, and custom-ordered merchandise.
liaise among over 20 vendors to establish business relationships instrumental in developing and purchasing a merchandise lineup in accordance with square footage, style, trends, quality, and price.
ø created an innovative concept for an asian-influenced specialty store, along with performing research of franchise agreements in coordination with a canadian-based furniture company s needs.
utilized broad scope of industry knowledge to research privately owned and franchise business opportunities for clientele.
conducted demographic and site location searches to maximize operational growth and revenue potential.
ø increased annual division sales growth by up to 53% and initiated site expansion from 2,000 to 10,000 square feet in 4 years.
ø met and / or exceeded multi-area gross margin objectives 100% of the time through solid product mix and pricing strategies.
ø collaborated with marketing teams to produce the company s 1st 32-page direct mail tabloid sent to over 60,000 consumers.
managed sales, purchasing, inventory control, and floor display efforts for a 10,000-square-foot division of a mid- to high-end full-line furniture store to include overseeing team members utilizing shepherd selling systems methods.
developed merchandise lineups for various accessories through a matrix system buying plan, along with optimizing sales and profitability via adjustments based on quarterly product / vendor analysis and changing trends.
conceptualized design ideas for store expansion, remodeling, floor plans, and merchandise lineups to include developing vignettes for displays and updating areas with new products to attain sales objectives and reduce inventory levels.
created retail, promotional, and discount pricing strategies for over 30 vendors.
~ additional professional roles held prior to 1996 ~
education and professional training
bachelor of science in business administration millersville university
sales / sales management • customer-driven relationship-building selling • merchandising / buyer training
product matrix systems • open-to-buy purchasing systems • shepherd management systems
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