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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Tel: (xxx-xxx-xxxx / ( xxx-xxx-xxxx   E-mail: abc@xyz.com

 

Focused Project Manager eager to contribute extensive change management, training and development, and team leadership talents toward supporting a progressive organization in achieving business goals and objectives.

 

Key Qualifications 

 

  Outstanding expertise in scope management, issue management, application development and support, and quality assurance.

  Proficiency in risk management, resource management, process development and re-engineering, and motivating top-performing teams.

  Adept at developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

  Create systematic processes from scratch, steer transparent  implementation, and evaluate outcomes.

  Extensive experience in driving effective change management, conducting business impact analyses, and coordinating training and development initiatives inclusive of classroom settings and e-Learning. 

 

Education

 

Capella University, Minneapolis MN:

PhD, Training and Performance Improvement (in progress), anticipated graduation 2009

Master s Degree, Training and Performance Improvement, 2005

 

National-Louis University, McLean, VA, 1998

Bachelor of Science in Management

 

 

Professional Experience

 

Project Manager, (Independent Contractor), 2008

Client: Bank of America

  • Managed Government Card Sunset program cessation by expediting transition activities for 38 agencies with travel, purchase, and fleet credit cards.  
  • Assisted client and account managers in preparing for shift to new service provider.
  • Facilitate work plan development, maintenance, and timely deliverables.

 

SAP Training Support, Ciber Inc., 2008

Client State Controllers Office, North Carolina

  • Updated business processes, delivered help desk support, set up classroom,  and participated in training and development efforts for SAP project.

                   

Project Manager, Premier-Analysis Inc., 2006 to 2007

Client: NASA, Stennis Space Center, Hancock, MS

  • Project-managed SAP Integrated Asset Management (IAM) by preparing center-specific project plan, devising project schedule, conducting IAM meetings, and contributing to development of NASA configuration design requirements.
  • As Change Management Lead for SAP IAM project, performed stakeholder analysis as well as  business impact analysis to uncover and rectify gaps in processes.

 

Continued

 

                                                                                                                        Yyyyyy x. yyyyyy ~ Page 2 of 2

 

Professional Experience continued

 

Business Analyst, Sherpa LLC, 2006

Client: Bank of America

  • Conducted lessons learned workshops for Talent-Planning (TP) application to identify issues and recommendations from initial 1.0 rollout.    
  • Partnered with Human Resource personnel to construct integrated rollout plan of multiple applications throughout company.
  • Completed preliminary gap analysis of business impacts with TP 2.0 application.

 

Consultant, Booz Allen Hamilton Inc., 2005 to 2006

Clients: ZF Corporation and NASA  

  • Managed detailed pre-phase analysis to support advanced business case for financial shared services organization at ZF Corporation.
  • Played a key role in design and documentation of business objectives, scope, and strategy for central depository of financial and system data operations.
  • Examined client accounting and payroll processes to formulate strategy for merging functions via SAP technology across the enterprise.
  • Compiled training and communication plan for NASA s SAP upgrade agency-wide.

 

Consultant, Preferred Systems Solutions, Inc., 2004 to 2005

Client: Department of the Interior (DOI)

  • As an Independent Verification and Validation member of SAP Financial Business Management System (FBMS) project, evaluated training/communication plan created and implemented by system integrator.
  • Submitted monthly reports to DOI on integrator s performance and status.  
  • Supported FBMS project management team by recommending options for addition to integrators design.

 

Business Development Associate, Compusearch, 2004

Client: Environmental Protection Agency    

  • Participated in development and support of PRISM software.
  • Trained and guided subject matter experts in application s functionality and configuration settings.  
  • Identified possible future gaps in processes through business impact analysis.

 

SAP Trainer, Technology Plus Corporation, 2002 to 2004

Client: Dominion Virginia Power    

  • Administered Dominion s SAP technology training program via hands-on computer-based classroom training and Web-based courses varying in difficulty and featuring helpdesk services for learners.
  • Assembled and utilized training manuals and collaborated with subject matter experts from different organizations to precisely customize training to specific department needs.
  • Conducted broad training evaluation to measure positive impact and suggest improvements.  

 

MCI, 1994 to 2002

Procurement System Lead

  • Oversaw major system development effort for Corporate Procurement department.
  • Generated requirements document featuring schedule of deliverables and plan for systems group.

 

SAP Trainer/Facilitator/Business Analyst

  • Participated in all project phases and led training and change management for Procurement department during company-wide SAP implementation.

 

Accounts Payable (AP) Supervisor & Trainer

  • Directed daily AP call center operations comprised of 8 employees while delivering training to 75 staff members.

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