career objective                              

results-driven operations management specialist eager to contribute sharp business acumen, organizational aptitude, and internal team-building skills toward supporting the employer in optimizing financial and operational performance

profile                                                

offer numerous years of progressive operational management experience with expertise in:

ø  maximizing productivity, efficiency, and customer satisfaction

ø  leading and developing top-performing support teams

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  exceptional organization, prioritization and time management abilities; consistently achieve critical deadlines while maintaining high quality standards

ø  strategically planning and coordinating workflow and human resources for optimal coverage while containing labor costs

ø  facilitating client-focused, service-oriented environment vital to maximizing customer satisfaction and retention; successfully address and resolve escalated customer issues

professional experience                

operations manager, r&r cartage, grapevine, tx                                                                                    3/05 - present

         successfully steer all aspects of daily operations and perform a broad range of functions to achieve maximum productivity and profit margins

         responsible for staff supervision, development, and performance; lead administrative and delivery teams to provide outstanding customer service

         execute business development functions including prospecting, delivering sales presentations, and account management; expand market share while retaining existing customer base

         ensure proper facilities and equipment maintenance and repair

 

assistant hall director, university of north texas, department of housing and residence life, denton, tx    7/02 - 8/04

         effectively planned and managed budget, collaboratively conducted meetings, managed dormitory and administrative personnel, and served as liaison between department and the university's student organization

         oversaw and coordinated support staff; regularly inspected facilities and managed upkeep

         developed and implemented student disciplinary counseling and resident assistant programming

 

shift supervisor, foot locker, inc., lewisville/denton, tx                                                                             9/97 - 7/02 

         proficiently managed and trained all levels of staff in customer service, product knowledge, and company policies and procedures

         responded to customer inquiries and concerns to ensure high satisfaction levels; processed customer purchases and reconciled cumulative daily receipts

         oversaw product quality and shipment accuracy through diligent monitoring of incoming vendor deliveries and resolved any discrepancies; implemented inventory control techniques

         generated financial reports instrumental to senior management in assessing performance

 

~ military background ~

security police, wyoming air national guard, cheyenne, wy                                                                         5/96 - 5/97

security police - active duty, united states air force, cheyenne, wy                                                             5/92 - 5/96

         positions included flight security controller, assistant quality control monitor, and alarm response team leader

security police, king abdul aziz air base (tdy), kingdom of saudi arabia                                                    3/94 - 5/94

~ awards & recognition ~

h.e.r.o.s. award for store operations score (9) ~ h.e.r.o.s. award for loss prevention (7) ~ h.e.r.o.s. award for customer service (4) ~ 90th missile wing airman of the quarter ~ 320th missile squadron security police airman of the year (1994) ~ outstanding unit award (3) ~ southwest asia service medal ~ national defense service medal ~ good conduct medal

education                                           
bachelor of science in kinesiology, minor in biology; university of north texas, denton, tx                           2002 

 

 

date
hiring agent name
title
company name
address
city/state/zip code
dear__________________:

i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.

as demonstrated in the accompanying resume, my professional qualifications include numerous years of experience managing a broad range of functions including human resources and staff development, daily operations, and client relations.  i excel at increasing overall productivity and customer satisfaction by leading personnel employed in diverse positions to continually improve performance. my superior organizational and time management skills have consistently proven instrumental in my ability to achieve financial and operational goals. to complement my business management experience, i hold an exemplary record of military service and a bs from the university of north texas.

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

sincerely,

yyyyyy x. yyyyyy

 

 

 

date 
 
 

contact name

company name

address

city/state/zip code 

dear _______________________________: 

 

i would like to thank you for providing me the opportunity to interview with you and discuss the exciting insert job title position currently available with your company.  having gained a deeper insight into the job requirements and your objectives, i am confident you will find me a valuable asset in achieving your goals. 

 

as discussed, i am an enthusiastic, disciplined team player eager to launch a successful career as a dedicated member of your staff.  i believe you will find my dynamic customer service, business improvement, and managerial skills vital to your operations and look forward to contributing to your success.

 

should you have any additional questions, or to discuss future employment opportunities, please feel free to contact me at your earliest convenience.  again, thank you for the enlightening interview.  i look forward to your response. 

 

 

sincerely, 
 

 
yyyyyy x. yyyyyy