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Administrative Assistant




Offering progressive experience in office administration and support, with consistent results in achieving organizational objectives. Dynamic communication, presentation, relationship building and problem-solving abilities. Excel at interacting with broad populations including senior management, staff, clients and external contractors. Highly versatile; quickly master new roles, responsibilities, technologies, and environments. Demonstrate outstanding critical thinking and active listening skills; diffuse difficult situations with tact and ease. Technology-savvy; skills in Excel, Word, Outlook, QuickBooks, PowerPoint, Access, Adobe, LexisNexis, Citrix Go To Assist Meeting, and Soft-Aid medical billing software.


Career Background


Data Entry Clerk, Advantus Medical International; 2009 C 2010

  Successfully managed high-volume data entry of complex patient demographic and insurance information, with strong track record of accuracy/quality and efficiency in meeting critical timelines.

  Productively followed up on prescriptions, operative reports and authorization of benefits forms for optimal operational performance and quality client servicing; additionally facilitated product returns

  Contributed sharp administrative skills toward concurrently supporting reception area, answering/ routing calls, coordinating inbound/outbound mail, maintaining information management/file systems, and assisting with general clerical/office functions.

  Relied heavily on proficiencies in Word, Excel and Soft-Aid medical billing software to achieve objectives.


Administrative Assistant (Temporary), Mattson Resources, LLC; 2009

  Contributed organizational skills and strong attention to detail in providing administrative support for a busy subsidiary of Microsoft Corporation, AdCEN.

  Proficiently managed high-volume phone communications, ensuring delivery of quality customer service in directing calls, responding to inquiries and relaying detailed messages.

  Steered supply ordering, A/P & A/R, maintenance scheduling and banking activities, demonstrating exceptional multitasking and prioritizing abilities in achieving goals and timelines.


Administrative Assistant, Forum Repair & Field Service, Inc.; 2007-2009

  Ensured quality customer service in efficiently managing incoming phone communications and strategically dispatching service calls to maximize use of time and resources.

  Effectively improved operational efficiency and quality by resourcefully maintaining detailed spreadsheet database of all open and closed orders.

  Managed accurate time records of all staff hours worked and generated payroll.

  Compiled and produced detailed weekly financial reports instrumental to supporting employer in defining future business plans and strategies.

  Optimized use of financial resources by strategically administering travel arrangements for Operations Manager.



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Scotia S. Ogle                                                                                                     Page 2 of 2


Career Background continued


Administrative Assistant (Temporary) , Quick Temps, Inc.; 2006

  Supported Colorado Legal Services and Tactical Data Systems with all aspects of office administration and data entry.

  Applied advanced written communication skills toward preparing and editing correspondence and legal pleadings; filed documents with the Court as needed.

  Administered and maintained complex information management/filing system to maximize operational efficiencies for a busy law office.


Paralegal, Killian, Guthro, & Jensen, P.C.; 2004-2005

  Actively supported four attorneys in critical decision-making and case management initiatives by efficiently compiling and producing detailed motions, orders, correspondence and legal documents.

  Managed a caseload of approximately 60 active claims at very busy plaintiff s firm specializing in personal injury and workers compensation. 

  Ensured critical compliance with all court procedures and deadlines; prepared documents for hearings and maintained/updated case files with proper documentation.

  Exhibited advanced communication and interpersonal relation skills in effectively interacting with legal professionals, insurance adjusters, claimants, and the Colorado Division of Workers Compensation.

  Applied strong organization and planning skills toward efficiently planning and coordinating meetings, calendars, and conference calls.


Office Assistant, Canon National Bank; 2004

  Streamlined workflow and boosted efficiency by converting files to electronic format.

  Maintained full accountability for preparing loan files and performing filing to assist co-workers.


Administrative Assistant, Westaff; 2003

  Actively supported a materials handling company in responding to numerous website literature requests; steered identification and entry of new sales leads and prepared sales quotations and sales manuals.

  Proficiently compiled and produced detailed monthly reports including sales history and statistical reports, instrumental to supporting corporate management in defining future business plans and strategies.


Academic Credentials


Bachelor of Arts, Art History - University of Southern California, Los Angeles, CA; Dean s List

Certificate of Completion, Paralegal Studies - Denver Paralegal Institute, Colorado Springs, CO


Community Affiliations/Volunteer Work


American Cancer Society ~  Humane Society of Santa Barbara ~  Grand Rivers Humane Association



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