Enthusiastic professional with recent MBA credentials eager to offer cross-functional Operations Management, Budget Control, Team Building / Training, Quality Assurance, and Client / Guest Services experience toward maximizing a top hospitality employer s success within a growth-oriented leadership role.

 

 

Rooms Management    Keys / Access Control    Team Building / Training    Financial / Budget Control

Guest / Client Services    Sales / Marketing Support    Program / Events Management    Policy / Procedure Development

Project Management    Process Improvement    Quality / Safety Control    Fitness Center Management

 

 

         Achieved key reductions in an annual staffing budget by 10% via focused restructuring while improving accountability.

         Participated within a proactive committee for feasibility evaluation, planning, and implementation of a $106-million residential facility construction project in coordination with college administrators, engineers, and architects.

         Revitalized a paraprofessionals and graduate-level training program, and created a valuable assessment committee.

         Successfully planned and executed a regional professional-level training conference to boost team performance.

         Streamlined overall management and office operations by originating several computer-based solutions.

 

 

 

         Apply dynamic leadership talents toward directing daily facility operations, budget control, and purchasing, including recruiting, training, and managing a top-performing staff, and supervising outside contractual employees.

         Create, implement, and standardize key operational policies and procedures, along with determining and implementing renovation and upgrade projects to maximize use of resources and meet targeted improvement goals.

         Interface among multiple administrative committees and / or initiatives while serving as judicial support as required.

 

 

         Led strategic decision-making for the overall operations of a high-volume residential facility, including handling staff training / development, budget control, programming compliance, maintenance, and community oversight.

 

 

         Streamlined check-in and check-out procedures for residence halls by monitoring original processes and implementing necessary improvements, along with enforcing campus-wide policies and directing special events.

 

 

         Demonstrated sharp analytical abilities toward monitoring customer accounts and collecting payments, along with editing and distributing marketing materials, managing facilities scheduling, and maintaining complex filing systems.

 

 

M.B.A. (Beta Gamma Sigma Business Honors Society Member, 3.63 GPA)                                    Rowan University

B.S., Business Administration (Computer Information Systems Emphasis, 3.7 GPA)                       Rider University

 

Certificate in Leadership                                                                                                          Rider University

 

Microsoft Office (Multiple Platforms) • Adobe Professional Products • Financial / Inventory Management Systems

Multimedia Hardware / Software • Web Developer Tools • Database Utilities • Proprietary Software Systems