yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000-8204

abc@xyz.com

 

objective

quality-focused project manager eager to contribute it expertise as well as strong strategic planning and consultative skills toward supporting the employer in maximizing performance as a key staff member.

 

profile

ø  over 20 years it experience, with comprehensive background in planning, directing and implementing critical projects focused on innovative information technology and end-user solutions.

ø  results-driven leader who effectively builds, trains and leads top-performing teams.

ø  expertise in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance.

ø  dynamic skills in client interfacing, project managing and vendor relations.

ø  proficiently steer projects from concept through delivery.

ø  proven value and dedication as a team member, as demonstrated by longevity and progression throughout career.

ø  highly versatile; quickly master new roles, responsibilities, technologies, and environments.

ø  facilitate smooth communication between staff and senior personnel and expedite workflow to attain objectives.

ø  demonstrate initiative by analyzing, creating and executing project procedures to eliminate redundancy, accelerate output, and minimize expenses.

ø  verify appropriate action plans, milestones and performance measurements based on organizational goals.

 

professional experience

electronic data systems (eds)                                                                                                   1989-2009

consultant/project manager, agile card framework bank of australia account, plano, tx (2008-2009)

  contributed dynamic leadership skills in managing and monitoring defects, progress of enhancements and service pack delivery.

  strategically planned and coordinated project schedules to maximize use of resources while controlling costs and meeting customer needs.

  closely tracked project progress and ensured strict compliance with project management office (pmo) processes and procedures, with strong focus on optimizing productivity and efficiency.

  reduced time required for delivering client delivery service packs by developing defect process documentation for client delivery team.

consultant/project manager, bank of america contact centers voice over internet protocol (voip) account, plano, tx (2004-2008)

  maintained full accountability for managing the integrated master project schedule to track and report progress on all projects in the contact center program.

  conducted comprehensive review and analysis to identify, document and communicate issues and risks.

  exhibited advanced communication and interpersonal relation skills in building key relationships and liaising with customer and vendors to track project progress and review action items.

  proficiently reconciled resource expense reports against corporate reports, ensuring accurate and timely completion.

  managed eroom central repository for storing project workbook data and documentation, including minutes, project schedule, action items, assumptions, decisions, contacts list, and communication plan.

 

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electronic data systems (eds)                                                                                                   1989-2009

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consultant, textron systems / air products accounts, plano, tx (1999-2004)

  demonstrated detail orientation and organizational skills in installing, configuring, testing and documenting the ariba application upgrade.

  proactively identified and addressed existing and potential issues and created proactive upgrades and enhancements for optimal results.

  relied upon to lend technical expertise toward guiding peers for unix script, java and sql.

information analyst, plano solution centre, plano, tx (1996-1999)

  steered the development, design, coding, testing, implementing and maintaining security programs for the eds password change synchronization project.

  performed production cycle maintenance to update x.500 directory from other corporate systems and developed sample lightweight directory access protocol (ldap) programs for eds corporate directory project.

  created conversion procedures and assisted with onsite implementation for the moore business forms project.

prior positions with company (1989-1996)

  consistently promoted from associate systems engineer to systems engineer due to exceptional performance and dedication.

  handled pacbase administration activities including version upgrades, backups, and installs on a unix system.

  held secret security clearance from 1994-1996.

 

education

bs, computer information systems (cis) - ferris state university, big rapids, mi

 

certification

ariba 7.x application certified developer, plano, tx, 2003

 

professional development/training

managing projects course          

project management courses

msps schedule course 

project management professional (pmp) mentoring sessions

 

technical skills

ms project, ms project server (msps), ms excel, ms access, ms word, project web access (pwa), ms powerpoint, ms outlook, presage, peregrine service center, hp quality center, ms sharepoint, starteam