Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              Number

Position:                                            Position               

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

FACTOR A:  Knowledge of computer networking and telecommunications systems as well as emerging technologies extensive enough to manage related engineering and operational support/services within a complex convergent networking environment.

 

 

As demonstrated in my progressive career, I have extensive experience applying my computer networking and telecommunications systems knowledge.  I always maintain up to date with emerging technologies to effectively manage related engineering and operational support/services within a complex convergent networking environment.  I continually excelled in managing resources and workflow planning/coordination, as well as mentoring and motivating team members, while maintaining a strong focus on optimizing individual and group contributions to operational success.  My technical expertise consistently proves instrumental in effectively supporting desktop software and hardware to a large customer base.

 

I directly support the Help Desk and Desktop Field Support in assisting a large customer base with complex networking issues for approximately nine years as a Senior System Engineer and member of the Advanced Resolution Team at The L3 Communications (USPTO).  I directly provide Tier 3 advanced level technical support to USPTO customers, contributing my IT expertise in planning, directing and implementing critical projects focused on innovative information technology, telecommunications and end-user solutions.  I also apply my up-to-date technical knowledge and experience in developing and executing strategic policies, procedures, processes, and methodologies to optimize performance. 

 

In addition, I received Quarterly Awards for the entire FMEUS2 contract at USPTO, for my exceptional performance in successfully providing networking support as a Senior System Engineer.  My supervisor personally recognized my   great work ethics   and   eager[ness] to help others when in need.    In addition, in the absence or inability of team members, I am known for   sacrific[ing] many times to keep up and ensure that the preparation is done to meet production for deployments.    

Serving as a Jr. System Engineer at Tri Soft Network, I strategically designed, developed and implemented network systems.  I also supported the network help desk with all aspects of troubleshooting the multi-server, Microsoft Windows NT 4.0 platform with Local and Wide Area Network, while providing engineering and operational support within a complex networking environment.

To complement my successful professional background, I have completed extensive training in information technology and related topics over the past 10 years and maintain current knowledge of emerging networking technologies.

Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              Number

Position:                                            Position               

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR B:  Skill in providing technical oversight and guidance to the voice, video, and data network/telecommunications systems, including planning, budgeting, analysis, acquisition of systems, and contract monitoring.

 

With over 10 years of designing, developing and implementing technology-driven business solutions for diverse employers and their key clientele, I have a comprehensive background in providing technical oversight and guidance to a broad range of network/telecommunications systems.  I also have experience in planning, budgeting, analysis, acquisitions of systems, and contract monitoring.

 

I excel in driving projects from concept and development through timely, cost-effective delivery, defining and resolving inefficiencies, and optimizing overall operational performance as the Senior System Engineer and a member of the Advanced Resolution Team (APR) at the L3 Communications (United States Patent and Trademark Office).

 I successfully provide Tier 3 advanced level support, troubleshooting and maintenance to USPTO customers regarding diverse networking and telecommunications issues.  I troubleshoot NT, IBM PC s, microcomputer hardware, networks and office automation.  Several of our users work from home (PMTP & TWAH) via VPN, RDP and ERA Systems and I provide remote access solutions to assist them. 

 

I successfully apply my technical expertise toward analyzing and configuring Windows XP Professional Networking Platform, including Remote Desktop Connection (RDP), Virtual Private Network, Remote Assistance, Wireless Networking and Windows XP Terminal Server, Safe Boot Software, VMware Virtual Center.  In addition, I proficiently track users Workstation configurations and Software Licenses, as well as assist and configure users on Microsoft Exchange Services, Microsoft Office 2000 and XP.

 

I also steered network design, implementation and troubleshooting as a Junior Systems Engineer at Tri Soft Network, substantially improving performance.  I effectively planned, supported, analyzed and managed the Microsoft Windows NT 4.0 platform with Local and Wide Area Network and installed/configured Domain controllers and end-user workstation.  I strategically defined, developed and executed corporate-wide network standards instrumental to boosting productivity, efficiency and quality of multi-site operations.

 

Supporting my qualifications in providing computer hardware/software support, troubleshooting and maintenance, I am a Microsoft Certified Systems Engineer and a Microsoft Certified Professional plus Internet.  I offer numerous technical certifications in NT, networking and servers.

 

Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              Number

Position:                                            Position               

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR C:  Skill in working with security aspect of voice, video, and data telecommunications networks or systems, including a clear understanding and working knowledge of the NIST 800-53 Regulations and FISMA (Federal Information Security Management Act) requirements.

 

 

Throughout my progressive career, I have repeatedly demonstrated my knowledge and skills in working with the security aspect of voice, video, and data telecommunications networks and systems.  I have a comprehensive understanding and working knowledge of the NIST 800-53 Regulations and FISMA requirements.  My record shows repeated success in supporting telecommunications networks, resulting in progressive increased responsibilities and promotions. 

 

I consistently apply my ability to quickly diagnose unproductive processes and re-organize systems for maximum performance as the Senior System Engineer and a member of the Advanced Resolution Team at the L3 Communications (United States Patent and Trademark Office).  I successfully analyze current network processes, evaluate alternatives and options, and implement innovative solutions to meet organizational objectives.  I provide advanced technical and configuration support for microcomputer hardware, networks, and office automation for large user community via the telephone or e-mail.  I oversee all projects and activities to ensure adherence with FISMA requirements and work hard to bolster computer and network security.

 

As a key member of Critical Problem Notification Admin Group, CPN-Admin Group, and WS Admin Groups, I successfully identify and resolve advanced technical issues.  I provide helpdesk support via SMS, Remote Assistance, VMware Virtual Center and TEM Client and also work from home (PMTP & TWAH) via VPN, RDP, and ERA Systems, with strong focus on ensuring compliance with all security requirements.

 

I also offer a Background Investigation Security Clearance for Government Contractor.

 

 

 

Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              Number

Position:                                            Position               

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

FACTOR D:  Ability to apply project management principles and practices to plan, organize, develop, and oversee multiple, concurrent network and telecommunication projects.

 

 

Throughout my career, a key part of my jobs has been to apply project management principles and practices.  I effectively plan, organize, develop, and oversee multiple, concurrent network and telecommunication projects.  Applying my leadership abilities, I manage all aspects of project activities to completion, and evaluate and report on accomplishments.

 

Contributing dynamic project management skills, as a Senior System Engineer at The L3 Communications, I provide advanced level support to USPTO customers.  I conduct comprehensive review and analysis of daily operations in order to identify issues and provide successful, efficient and prompt resolutions to complex problems.  Demonstrating exceptional technical expertise and organizational abilities, I provide systematic instructions, working directly with the customer and leading them to the appropriate solution.  I successfully plan, direct and implement critical projects focused on end-user solutions while optimizing efficiency and performance. 

 

In addition, as a Jr. System Engineer at Tri Soft Network, I was relied upon to lend my extensive technical expertise toward handling all aspects of network system design, implementation and help desk troubleshooting.  I maintained full accountability for network integration, services and support for the multi-server, Microsoft Windows NT 4.0 platform with Local and Wide Area Network.  I also steered the installation and configuration of domain controllers and end-user workstation.

 

In addition, I developed my knowledge and skills in project management principles and practices through numerous professional development courses.  I gained valuable IT experience and knowledge in achieving diverse technical certifications including Microsoft Certified Professional, Microsoft Certified Systems Engineer and Cisco Certified Network Associate.  Also, I completed extensive training and received certifications in providing networking implementation and support, including but not limited to: Networking Essentials, Implementing and Supporting Windows NT Server 4.0, and Internetworking with TCP/IP on Windows NT 4.0.  I consistently strive to maintain up-to-date with current trends in IT project management.

 

Yyyyyy x. yyyyyy                                            Hee Sung (David) Lee

Social Security Number:              Number

Position:                                            Position               

KNOWLEDGE, SKILLS & ABILITIES (KSAs)

 

 

FACTOR E:  Ability to communicate effectively with all levels of management, contractors, and vendors to present information and coordinate activities across many different organizations. Ability to communicate complex technical telecommunication and/or network requirements to non-technical personnel and to prepare and present briefings to management officials on complex issues.

 

 

Communicating effectively with all levels of management, contractors, and vendors, I offer a strong ability to present information clearly and coordinate activities efficiently across many different organizations.  In addition, I have continually served as primary technical support resource due to my solid IT background and expertise, communicating complex technical telecommunication and network requirements to non-technical personnel, as well as prepare and present briefings to management officials on complex issues. 

While working as the Senior System Engineer at The L3 Communications, I successfully collaborated with non-technical USPTO customers.  I have consistently provided thorough instructions and communications, instrumental to resolving complex technical issues.  Demonstrating my dynamic interviewing and interpersonal relation skills, I proficiently gathered necessary information from customers in order to resolve problems.  On a regular basis, I interacted directly with broad populations including outside vendors and other groups in the USPTO contract.  I contributed both verbal and written communication talents in assisting customers via phone, email, fax and remote access.

 

As a Junior Systems Engineer at Tri Soft Network, I designed, implemented and supported network systems.  Utilizing my strong communication and presentation skills,

I delivered presentations to management for ultimate approval.  I also installed and configured domain controllers and end-user workstations.  I consistently strove to develop and implement strategic plans to maximize performance and productivity. 

 

I also consistently exhibited strong sales and customer service abilities as a Technical Support Specialist at Design Vision.  I worked as both a Customer Help Desk Associate and Personal Computer Sales Representative, interacting with non-technical customers on a daily basis.  In addition, I have a strong technological background that has consistently proven valuable in communicating complex technical ideas in a clear and efficient manner to diverse managers, contractors and vendors.