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Yyyyyy x. yyyyyy
2240 Tarpley, #0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Management ~ Customer Service ~ Team Building ~ Accounting
Qualifications Profile
Ø Offering numerous years of business experience routinely progressing to positions of increasing responsibility in recognition of dynamic performance
Ø Excel in training, developing, coordinating, and leading high-performance teams of as many as 35 personnel; have successfully created comprehensive training materials
Ø Customer-focused and service-oriented, with a continual commitment to maximizing client satisfaction through delivery of world-class service
Ø Broad-scope accounting background ranging from payables, receivables, payroll, and labor costing to fixed assets, full-range cash management, reconciliations, accruals, journal entries, and tax reporting
Ø Proficient in sales, cost center, subsidiary, FR2900, and related financial reporting
Ø Well-versed in office/administrative operations as well as sales, marketing and engineering support
Ø Technology-savvy, with numerous IT Certifications
Career Track
7-Eleven Inc.-Dallas, TX 1997-Present
Manager, Customer Service; 1999-Present
Promoted to managerial position based on prior performance, with accountability for managing broad-scope operations focused on delivering quality customer service and including direct leadership of a 35-member team
Effectively developed, produced and implemented all training materials for customer service representatives as well as a user-friendly on-line reference guide for customers, playing an instrumental role in boosting servicing and satisfaction of clients; achieved 5% year-over-year improvement in first line call resolution
Enhanced operational performance by creating a centralized accounting customer service department and implementing Clarity software
Strategically reduced costs through enhanced policies and procedures targeted toward improving efficiencies and standardizing department operations
.Accounts Payable Supervisor, 1997-1998
Productively led 17 staff in all facets of accounts payable operations
Collaboratively facilitated successful conversion to Oracle A/P; provided all accounts payable staff training
Increased departmental efficiencies to generate solid results in improving processing timeframes
Effectively coordinated and conducted UAT testing
Beal Bank, SSB-Dallas, TX 1994-1997
Staff Accountant
Managed broad accounting operations; held full responsibility for cost center reporting, fixed assets, bank account reconciliations, account reconciliations, accruals, subsidiary reporting and consolidation as well as cash transactions, journal entries, FR2900 reporting, insurance claims and renewals
Served as Member of Employee Forum
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Yyyyyy x. yyyyyy Page 2 of 2
VMX, Inc.-San Jose, CA/Dallas, TX 1991-1994
Payroll Processor-Dallas; 1993-1994
Progressed to assume responsibility for all payroll functions including account reconciliations, commissions, bonuses, and Federal, State and local taxes; concurrently managed cash accounts and budgets as well as light accounts payable and general accounting
Member of Employee Forum in both positions with company
Staff Accountant-San Jose; 1991-1993
Efficiently handled all cash management including banking, investments, notes receivable, applying cash, and account reconciliations
Concurrently partnered with accounts receivable department to achieve lowest DSO level in 3 years and assisted Accounting Manager with general accounting and administrative activities
Earlier Background
Office Manager, Elite Computers & Software-Cupertino, CA; 1990-1991
Corporate Administrator, Phase 2 Automation-Sunnyvale, CA; 1988-1990
Professional Certifications
Certified Help Desk Director, STI Knowledge; 2003
Certified Call Center Manager, STI Knowledge; 2003
Certified Help Desk Manager, Help Desk; 2000
Certified, Customer Support Specialist, Help Desk Institute; 2003
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