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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
career objective
seasoned customer service specialist exploring opportunity to contribute superior communication and relationship management skills toward supporting operations of a progressive organization seeking a highly effective team member
profile
- extensive experience providing excellent customer service and specialized support in diverse industries; entrusted with managing major accounts and resolving escalated issues
- effectively prospect, secure, and retain diverse client base; cultivate long-term business relationships that generate referrals and new sales leads
- work closely with clients in person, on the telephone, and via e-mail to respond to requests and inquiries
- efficiently carry out administrative functions including document preparation and review, data entry, and complex filing; generate reports instrumental to senior management and provide executive-level support
- successfully manage large volumes of critical information; review, update, and maintain databases
- demonstrated ability to perform multiple concurrent responsibilities in fast-paced settings; superior time management and organizational abilities
- dynamic communication, presentation, negotiation, and relationship management skills
- sharp technical proficiencies including ms office (word, excel, powerpoint, access, outlook), sales logix, mis
professional experience
sterling jewelers, inc., insert location 2009 c present
sales associate
- perform a range of customer service and business development functions to continually increase sales; provide accurate repair quotes, execute merchandising duties, and ensure proper handling of fine jewelry and watches
ovid technologies (division of wolters kluwer), insert location 2002
c 2008
inside sales account manager (2005 c 2008)
customer service representative (2002 c 2005)
- in recognition of outstanding performance, steadily progressed within company to attain position entrusted with driving corporate client sales from initiation through closing and follow-up; consistently upheld exceptional levels of customer satisfaction
- twice-named to ovid technologies achievers club for exceeding 97% of goal (2005, 2007), appointed to the president s club for exceeding 101% of goal (2006), and granted the top retention rate award (q2 f06) and the top new sales award (q4 f06)
marine optical, easton, ma 1997 c present
key accounts customer service specialist / it liaison
- served as primary customer service contact and maintained exceptional accuracy and efficiency rates in executing the comprehensive fulfillment process; additionally responsible for training new personnel and facilitating issue resolution with the it and customer service departments
bradlees, quincy, ma 1997
receptionist
- pioneered the conversion to an electronic contact database, greatly improving efficiency of access to and accuracy of data
american maid, taunton, ma 1993 c 1997
office manager
- successfully developed extensive regional client network, introduced process improvements responsible for lowering operating costs by 25% and boosting net productivity by 50%, and overhauled payment structure to decrease delinquent accounts by 75%
~ military background ~
database manager, u.s. navy, insert location
education
management by objectives certification ~ exceptional customer service seminar ~ service is key training course ~
advanced data processing techniques certification ~ radio and television broadcasting certification
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