Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx / Cellxxx-xxx-xxxx 

E-mail address: abc@xyz.com

 

 

Senior-Level IT Management Professional eager to contribute extensive industry experience as well as outstanding project/team leadership, vendor relations, and customer management expertise toward supporting an organization in optimizing productivity and performance.

 

 

         20+ years of combined experience in technical support, vendor relationship management, project administration, budgeting, customer satisfaction, programming, and information systems management.

         Superior expertise in developing and executing strategic policies, procedures, and methodologies to optimize technology performance and support activities.

         Exemplary blend of planning, communication, decision-making, prioritization, and analytical skills.

         Focused problem solver with a proven track record of executing innovative solutions to meet established goals and needs; excels in a team-driven and collaborative environment.

         Analyzes, creates and executes technical and operational procedures to eliminate redundancy, accelerate output, fortify IT security, elevate customer satisfaction, and minimize expenses.

 

 

Regions Bank,  Information Technology Division C Operations Support Group, 1997 to 2008          

SouthTrust Bank, SouthTrust Data Services C Operations Support Group, 1995 to 1997                   

Vice President of Information Technology

         Spearheaded vendor application support and in-house development of software used by Operations Division.  

         Directed personnel in effectively maintaining applications such as IBM Check Processing Control System (CPCS), Vector Returns, Exceptions, Reconcilements and Sort systems, and Carreker Fraud systems.

         Applied dynamic leadership talents to manage, motivate and coach up to 4 teams consisting of programmers, business analysts and  project/administrative professionals; led continuous professional development initiatives for employees.

         Diligently analyzed, established and tracked annual budget with a constant eye on cost control.

         Proactively participated in annual IT Disaster Recovery Testing, critical to ensuring business continuity.

         Reviewed, scrutinized and promptly addressed issues identified in IT audits.

         Drove continuous improvement efforts by attending vendor user conferences and recommending changes to relevant software.

         Project-managed conversion of software from acquired bank to Region s systems and applications.

 

Earlier experience includes role as IT Supervisor for Regions Bank, Information Technology Division C Operations Support Group, 1985 to 1995.

 

 

IBM DOS/OS/MVS/ZOS JCL                              COBOL                         Lotus Notes                  Easytrieve Plus

Microsoft Office (Word, Excel, PowerPoint)       IBM Assembler              IBM 3890 SCI

 

 

Associates Degree in Data Processing, John Patterson State Technical College, Montgomery, Alabama

 

Completed numerous in-house and external training in technical and management topics

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

Phonexxx-xxx-xxxx / Cellxxx-xxx-xxxx 

E-mail address: abc@xyz.com

 

 

 

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

Are you seeking a results-focused, solutions-oriented IT Management Professional to support your company in maximizing performance?  I am currently exploring new opportunities, and am interested in joining your team.  To acquaint you with my qualifications, I m submitting my resume for your review.  In advance, thank you for your time and consideration.

 

As demonstrated, I offer extensive experience in overseeing IT operations in the banking industry with an emphasis in operations support.  I excel in guiding IT projects from development stages t hrough timely, cost-effective delivery, directing efforts of project team members, administering budgets, and optimizing overall operational performance.  I also possess polished communication skills vital to determining and responding to customer needs and forging proactive vendor relationships. 

 

As a member of your leadership team, I will consistently exhibit a strong commitment to quality and a dedication to playing a large role in achieving and surpassing goals.  I am eager to meet with you to discuss how my technical and managerial qualifications support your current and prospective needs, and welcome the opportunity to interview at your earliest convenience.

 

Professional regards,

 

 

 

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