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yyyyyy x. yyyyyy                                                            0000 xxxxxx xxxx , xxxx , xxxxx 00000




client-focused, service-oriented team player eager to contribute extensive experience in customer service and account management toward actively supporting a progressive organization in optimizing operational performance.


career profile

ø  upcoming b.s., business.

ø  over eleven years of successful business experience.

ø  career built in financial service, retail and food service sectors.

ø  expertise in delivery of exceptional customer service.

ø  highly capable administrator.

ø  strong leadership skills.

ø  record of progression to positions of increasing authority and responsibility.

ø  outstanding communicator and speaker.

ø  well-organized multi-tasker with strong detail orientation.

ø  solid information technology ability.

ø  self-motivated, self-directed.

ø  knowledgeable in business unit operations.

ø  adept in relationship development and facilitating repeat business

ø  proven accomplishments in coordination, strategic planning and project management.

ø  highly motivated team player.

ø  flexible and adaptable to rapidly changing circumstances.


professional experience

er solutions, atlanta, ga                                                                                                         2006 c present

account manager

         achieved rapid promotion to supervisory role after only three months due to outstanding performance.

         serviced up to 175 calls daily.

         successfully identified and resolved client problems.

         facilitated on-line easypay options.

         delivered exceptional level of customer service.

         explained and trained clients in payment options.

         marketed utility assistance programs.

         facilitated business development process.

         recipient of numerous customer commendations and compliments.

         built outstanding communication skill sets.

         served as role model for fellow employees.

         directed staff personnel.

         orchestrated extensive process improvement.


pet supermarket, snellville, ga                                                                                                                                            2002 c 2006


         retained to perform cash management responsibilities.

         contributed effectively in high volume environment.

         supported store manager in inventory control.

         aided cost reduction efforts.

         conducted large numbers of daily transactions.

         assisted customers in problem resolution.



earlier background

prior to 2002, served as hostess, logan s roadhouse grill, snellville, ga.  in this assignment, built outstanding operations, customer service and problem solving skill sets.



georgia perimeter college

bachelor of science, business, expected graduation date

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