career objective

results-driven manager eager to contribute sharp business acumen and superior leadership skills toward actively supporting the employer in optimizing bottom-line profitability

profile

ø  offer 18 years of progressive management experience in multi-unit retail environments, with expertise in customer satisfaction, employee development, budget administration, payroll, merchandising, and inventory control

ø  facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction and retention

ø  hire, train, and direct top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

ø  proactively monitor industry trends and developments to identify and capitalize on opportunities to penetrate and develop highly competitive markets

ø  conduct detailed business analyses to develop internal cost controls and appropriately allocate resources

ø  dynamic communication, presentation, and relationship management skills

~ key achievements ~

• led columbus, in store to achieve current ranking of 10/1067 stores
• selected to participate in three new store openings for kohl s:  columbus, in; bloomington, in; and st louis, mo
• serve as master trainer responsible for training approximately 60 managers throughout the district 
• maintain 98%-100% accuracy figures in ad signage
• oversee all receiving and merchandising to ensure products reach the floor within 7 hours of receipt   

professional experience

kohl's department store                                                                                                                          1996 c present
store manager, columbus, in (2003 c present)

• in recognition of outstanding performance, steadily progressed within company to attain current position entrusted with oversight of all aspects of day-to-day operations of busy columbus, in store
• proactively monitor performance metrics and adjust operating strategies to improve outcomes across all areas, including sales, customer satisfaction, human resources (retention / turnover, performance evaluations, staff development), payroll management, and credit solicitation
• manage payroll for all 14 stores throughout the district and work closely with individual locations to accurately plan payroll based on current sales trends and ensure timely reporting
• drive in-store processes to continually exceed corporate expectations; efficiently and accurately execute receiving, merchandising, signage, and markdown procedures

personnel / operations manager, bloomington, in / st louis, mo (1999 c 2003)

• fully responsible for all receiving, merchandise replenishment, stockroom management, visual displays, and store maintenance for the store location
• directed all hr functions for the store, including hiring, scheduling, benefits administration, performance management and counseling, and ensuring achievement of average hourly rates goals

assistant store manager, westfield, in / andersen, in (1996 c 1999)

• gained valuable hands-on experience managing all areas of the sales floor

senior merchandising manager, jc penney, indianapolis, in / evansville, in                                                1992 c 1996

• in addition to performing a broad scope of merchandising and operational duties, analyzed sales history and current trends to make critical decisions regarding procurement, purchasing, markdowns, and inventory management

~ community activity ~

member, board of directors, youth hope, columbus, in                                                                                               

• actively support this group home dedicated to providing troubled girls ages 6-19 with a stable, supportive environment and life guidance

education

bachelor of arts in sociology, business administration minor, indiana state university, terre haute, in