Ø  Productive, quality-oriented retail operations management professional eager to contribute exceptional business development, financial administration, and staff development skills toward optimizing operations of a progressive organization.

Ø  Excel in training, developing and directing high-performance teams; have spearheaded numerous training initiatives, equipping staff with tools and resources for maximizing performance.

Ø  Dynamic analytical, team leadership, report generation, project management, vendor relations, and problem solving skills.

 

 

 

GAP BRAND, INC., Mary Esther, FL                                                                                      2005-Present

General Manager

  Strategically drive business development for the store by leading staff development initiatives of 2 full-time managers and 2 part-time managers, ensuring sales and customer growth goals are met.

  Contribute dynamic leadership skills to develop and implement recruitment and management training programs in areas of sales, logistics, customer service, and financial management.

  Conduct performance reviews and assess career goals for management staff, ensuring alignment with personal and corporate objectives.

  Produce a monthly management schedule as well as weekly sales associate schedule using Workbrain software.

  Perform comprehensive operational audits to ensure compliance with company and regulatory guidelines in areas such as I-9 and meal/break laws.

  Facilitate establishment of new policies and procedures for stores within the district.

  Monitor and assess all P&L and expenditure issues, including merchandise costs, gross margin, supplies, utilities, damaged and defective inventory, and transaction fees.

 

OLD NAVY, GAP, INC., Pensacola, Destin, and Mary Esther, FL                                              1999-2005

Merchandise/Logistics Manager

  Oversaw grand opening of Cordova Mall and Destin Old Navy stores by directing hiring and training initiatives for all new associates; led training for merchandise managers at the Destin store.

  Strategically planned merchandise shipment deliveries and logistical operations to ensure compliance with visual corporate directive.

  Created a weekly schedule to report current markdown processes as well as sale/marketing set up.

  Performed annual reviews for staff and handled all personnel issues.

 

LIMITED, INC., LERNER NEW YORK AND LANE BRYANT, Mary Esther, FL                            1988-1999

Store Manager

  Directed recruitment, training, personnel development, financial administration, sales, merchandising, marketing, and logistics operations; supervised 2 full-time managers and up to 30 sales associates.

 

DILLARDS DEPARTMENT STORES, Little Rock, AR                                                                  1985-1988

Senior Associate Buyer/Area Sales Manager

 

 

Bachelor of Science in Fashion Merchandising, Florida State University-Tallahassee, FL