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yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


career objective

bilingual, solutions-focused regional executive eager to contribute exceptional problem-solving, strategic planning, and leadership skills toward supporting the employer in improving financial and operational performance

profile

ø  offer numerous years of progressive experience with expertise in operational management, staff development, business planning, marketing, and sales in the international air travel arena

ø  demonstrated record of building, leading, and retaining top-performing support teams that facilitate a client-focused, service-oriented environment vital to maximizing customer satisfaction

ø  apply depth of industry knowledge toward creating and streamlining marketing and advertising programs for multiple countries and regions

ø  steer product management efforts to ensure consistency and quality across geographically dispersed locations

ø  accurately analyze existing operations to craft and implement aggressive resource planning programs including utilization, cost control, and organizational management strategies

ø  actively participate on boards, committees, and community outreach panels

ø  proactive team player equally effective in independent and collaborative environments

ø  dynamic communication, presentation, negotiation, and relationship management skills

ø  fully bilingual in spanish / english

career path & recent highlights

aeromexico                                                                                                                              2008 c present

vice president, north america division

  • successfully turned around underperforming north america division of aeromexico to attain corporate profitability and positive trending during unstable market conditions with an all-time high cost of fuel; strategically restructured business operations to cut costs and grow revenues across 19 stations in the us and canada, as well as all off line cities
  • developed and implemented employee incentive plan to improve staff performance and retention, thereby increasing customer satisfaction
  • reclaimed and consolidated distribution channel functions to achieve more than $2m in cost savings while increasing yields; streamlined advertising to focus on online marketing campaigns
  • led aeromexico to be named best mexican airline (2008)by the readers of global traveler and business traveler magazine

 

continental airlines                                                                                                                    1994 c 2008

senior regional director c caribbean, central america, & latin america city ticket offices (2002 c 2008)

  • in recognition of outstanding performance, steadily progressed within company to attain ultimate position entrusted with directing all aspects of operations for 28 country offices and 57 front line sales offices in latin america
  • played an active role in all sales, marketing, and product management efforts throughout the caribbean and central america regions; consistently surpassed sales goals with 24% above ly for 2008 and 14% for 2007
  • promoted a teamwork-oriented workplace emphasizing training and employee satisfaction as methods of sustaining and growing loyal client base

regional director c caribbean (2000 c 2002)

  • profitably expanded service to puerto rico, dominican republic, aruba, grand cayman, jamaica, and trinidad and tobago
  • drove multifaceted, country-specific sales and marketing campaigns throughout the caribbean region

 

continued


yyyyyy x. yyyyyy                                                                                                                                                                                   page 2

 

country senior manager c guatemala city, guatemala (1995 c 2000)

  • as an integral part of sales and marketing team, achieved tremendous growth, bringing service from a shared flight to nearly 3 flights per day during tenure

general manager c managua, nicaragua (1994 c 1995)

  • expertly rebuilt nicaraguan operations following major restructuring and led business to generate profits within 6-month timeframe through effective sales, marketing, and administration; reestablished corporate image and standing with general public, travel agency community, and local government authorities

 

viasa international airways, houston, tx                                                                                   1994

sales manager western region

 

continental airlines, houston, tx                                                                                               1991 c 1994

supervisor airport services: interpreter / international

 

~ prior background information available ~

education

hotel and restaurant management, houston community college system

 

food and beverage service certification, the educational institute of the american hotel & motel association

 

certification, the national executive housekeeping association

 


 

yyyyyy x. yyyyyy                                         

0000 xxxxxx xxxx , xxxx , xxxxx 00000

abc@xyz.com

(xxx-xxx-xxxx


 

date

 

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging new career opportunity as a insert job title and am submitting my resume for your review.  in advance, thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include numerous years of operational management, business development, and customer service experience in fast-paced, highly competitive global environments.  i hold a solid record of exceeding goals and turning around underperforming regions through effective team leadership, sales and marketing initiatives, internal cost controls, and strategic business planning.  my unique blend of sharp business acumen and interpersonal relations skills has consistently proven instrumental in my success at achieving unprecedented levels of profitability, customer satisfaction, and revenue growth despite economic turmoil.  to complement this background, i am fully bilingual in english and spanish.

 

as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  i am confident that i could be a valuable asset to your company, and look forward to interviewing with you in the near future.

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

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