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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ~ abc@xyz.com

career profile

results-oriented customer service professional with 9+ years of solid skill and capacity to handle various functions associated with identifying and meeting the needs of various customers in a fast-paced environment and recognized as total quality customer service professional . detailed and dynamic communicator and persuasive speaker, able to forge meaningful associations with clients, colleagues and management and produce tangible profits as a result. talent to identify the need for solutions to immediate problems and to encourage a risk-free, positive atmosphere to meet those needs. demonstrated talent for developing plans that successfully meet the objectives of an organization.

 

customer service / account management / trouble-shooting / staff relations / strategic planning

professional development & training / supervision / customer satisfaction surveys

 

technical competencies: microsoft office xp, microsoft office 2000, microsoft office 1997, ms word, ms access, ms excel, internet explorer, outlook, outlook express, powerpoint, adobe photoshop, and adobe illustrator

professional experience

first star funding, olympia fields, il                            

mortgage loan consultant, 2007 c present

  • approve 1st home purchase, refinance, and new home construction mortgages within specified limits, and refer applications outside those limits to management for approval.
  • meet with applicants to obtain information for mortgage applications and to answer questions about the process.
  • analyze applicants' financial status, credit, and property to determine feasibility of granting loans.
  • explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
  • compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
  • review loan agreements to ensure completion and accuracy according to processing and underwriting policy.
  • stay abreast of new types of loans and other financial services and products to better meet customers' needs.

 

at&t, chicago heights, il                    

customer account specialist, 2001 c 2010

  • conferred with customers by telephone during 80+ calls daily to provide information about at&t products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
  • kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • checked to ensure that appropriate changes were made to resolve customers' concerns on high end accounts and service upgrades.
  • designed excel spreadsheets and developed powerpoint presentations.
  • contacted customers via telephone, e-mail, and postal mail to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • resolved customers' service or billing complaints by performing activities such as quality assurance oversight.

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yyyyyy x. yyyyyy | page 2 of 2

 

lasalle bank, chicago, il                     

personal banker, 1999 c 2001

  • exceeded sales and referral goals by selling bank products and services relevant to the customers needs.
  • maintained client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis.
  • analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • answered clients' questions about the purposes and details of financial plans and strategies.
  • recommended strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management.
  • explained and documented for clients the types of services that are to be provided, and the responsibilities to be taken by the personal banking advisor.

education

licensed in illinois life accident & health insurance

 

east-west university

bachelor of arts in english & communications

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx ~ abc@xyz.com

 

<date>

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer 9 years of professional-level client relations experience and strong customer service ability to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as a mortgage loan consultant, customer account specialist, and personal banker is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in service practices consistent with the recognition of the sales and service objectives of diverse organizations. throughout my career, i consistently communicate the company s vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure those goals are met. additionally, i often advise management on my prepared recommendations for improvements in policies, controls, and new methods, effectively communicating with other members of the team also, verbally and in writing.

 

during my career, i ve gained notable experience leading and training other employees in the appropriate procedures necessary for meeting the needs of an economic enterprise. my professional background also includes:

 

account management / trouble-shooting / staff relations / strategic planning

professional development & training / supervision / customer satisfaction surveys

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

laroi n, sykes

enclosure

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