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yyyyyy x. yyyyyy
P.O. Box 0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
Management
Well-rounded and energetic professional with diverse experience seeks new challenge
and opportunity to enhance business operations and maximize bottom-line performance.
♦ Key areas of Expertise ♦
Business Administration
Strategic Planning
Recruitment Strategies
Policy/Procedure Development
Negotiations
Data Management
Inside/Outside Sales
Retail Management
Call Center
Leadership and Training
Personnel Management
Customer Service
yyyyyy x. yyyyyy
Professional Profile
Escalate business development through strategic initiatives which increase productivity and revenue growth; achieved multiple awards; consistently exceed goals and objectives
Self-motivated Leader with personnel management qualities; recruit, train, schedule, and supervise team players
Organized and detail-oriented with a strong analytical mind; expertise in business administration, record management, strategic planning, policy and procedure development, and research
Dedicated and dependable; diverse experience in retail management, recruitment strategy development, client negotiations, and inside and outside sales
Results-driven and recognized for can-do attitude; expand clientele by securing high-profit accounts while maintaining existing customer base through exemplary account management and customer service
Communicate technical and complex information easily and concisely; experience in a call center environment; encourage positive team relationships and provide conflict resolution
Exhibit proficiency in translating individual needs into responsive, customized solutions
Proficient in Microsoft Word, Excel, PowerPoint, Outlook and company specific software programs
yyyyyy x. yyyyyyEmployment History
HomEq Servicing ▪ North Highlands, CA 2001 C Present
Human Resources Recruiting Consultant 2007 C Present
Promoted from Collection Supervisor
Received HomEq Servicing Elite Award (Company s highest award) in 2006; demonstrated core values as a manager
Increased recruitment success from 55% to 75%; established and direct recruiting strategy to attract diverse candidates
Spearheaded external recruiting network with business associations and diversity organizations; source, interview, and identify candidates; negotiate job placements ensuring successful integration
Successfully designed and implemented a recognitions program for all Human Resources staff
Key player who provides guidance and training on policies and procedures
Collection Supervisor 2005 C 2007
Promoted from Collection Specialist
Achieved multiple awards for performance and training; recognized for positively motivating Agents
Demonstrated superior personnel management skills; directed and trained team of 20+ Collection Agents attaining to goals and objectives
Effectively managed a department repayment plan approval and denial process
Launched development of new collection strategies, policies, and procedures
Collection Specialist 2001 C 2005
Received numerous awards; recognized as Top Performer during 4 year tenure
Essential member who served in a call center environment; called clients to negotiate payment arrangements on their mortgage
Actively participated in training of new representatives; conducted silent call monitoring with feedback
Successfully coordinated and facilitated team meetings
yyyyyy x. yyyyyy
Education
General Studies 1996
Cosumnes River College ▪ Sacramento, CA
Did you complete a degree? Any other courses or seminars to list here?
yyyyyy x. yyyyyy
P.O. Box 0000
xxxxxx xxxx , xxxx , xxxxx 00000
(xxx-xxx-xxxx
abc@xyz.com
[Date]
[Attention Line]
[Organization s Name]
[Address Line 1]
[Address Line 2]
Dear [Insert Name]:
This letter and the enclosed r sum are an expression of my interest in seeking a rewarding position as [Operations Manager] within your organization. I bring valuable experience which makes me an excellent match for your advertised position.
You will gain a dedicated and motivated individual who can communicate well with all levels of the organization. I am able to inspire others to achieve common goals and create innovative solutions to complex problems. Expertise in business administration, strategic planning, policy and procedure development, personnel management, and exceptional customer service are some of my strengths.
I would appreciate the opportunity to meet with you to discuss how my skills and background might fit in with [Organization Name s] current and future needs. Please do not hesitate to contact me for further information or to arrange an interview that best suits your schedule. Thank you for your time and consideration.
Sincerely,
Craig Lannak
Enclosure
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