yyyyyy x. yyyyyy

country of citizenship: united states

 

vacancy posting:

 

claims handling; research; investigation; data analysis; information gathering; interviewing; consulting; public relations; customer service; strategic planning; project management; multi-tasking; verbal communications; bi-lingual, english/spanish; written communications; reports; records management; information systems; data entry; computer operations; software applications; administrative support; clerical; mba candidate

professional experience

 

november 0000 xxxxxx xxxx , xxxx , xxxxx 00000
supervisor: rolando cardenas; phone:xxx-xxx-xxxx; contact: yes
hours per week: 37.5
salary: $39,800/annual

 

demonstrate strong knowledge of claims handling processes as well as dynamic research, investigative and analytical skills in efficiently managing high volume of broad-range multi-state property damage and casualty personal/commercial claims.  illustrating expertise, exclusively handle/represent key mitsubishi motors of north america fleet program account.

 

actively contact and consult with clients to evaluate and define coverage and scope of loss.  efficiently produce detailed damage estimates.  productively negotiate and settle claims per industry best practices and doi regulations for optimal results.

 

proficiently manage file inventory, including maintaining diary system and accurate supporting documentation of all claim activities in system file notes for timely and effective resolution of claims.  contribute strong communication skills toward writing quality denial letters, reservation of rights and related complex correspondence.

 

 

 

 

 

luis f garcia                                                                                                          page 2 of 3

 

january 2006 c november 2006
administrative assistant
american taitrade, inc./yocaher

la puente, california 91744
supervisor: jeff yeh; phone: 877-665-5660 or 626-369-3900; contact: yes

hours per week: 40
salary: $24,000/annual

productively managed wide range of office functions to maximize productivity and efficiency of retail manufacturing company operations.  applied sharp attention to detail and knowledge of accounting principles toward accurately processing invoices.  relied upon to handle both internal and off-site office projects and assignments in a minimal-supervision environment, requiring sharp planning, prioritization and organization skills.  facilitated shipping activities using ups world-ship online service.

 

june 2005- december 2006

administrative assistant (temporary),
sci promotion

ontario, california 91761
supervisor: joshua brooks; phone: 909-214-9069; contact: yes

hours per week: 20
salary: $12/hourly

 

collaborated with management in driving operations through administrative support in areas ranging from general clerical and mailings to inventory control and computerized functions.  effectively processed and invoiced orders for promotional souvenirs targeting varied industries.

april 2003 - may 2005

intermediate office clerk

21st century insurance

woodland hills, california
supervisor: shellie or gloria reyes; phone: hr at 818-704-3700; contact: yes

hours per week: 40
salary: $24,000/annual

actively supported customer care division through proficient underwriting, claims handling, accounting, and high-volume word processing.  played solid role in driving business growth through collaborative marketing initiatives as well as continual delivery of world-class customer service.

 

applied sharp organizational skills toward handling as many as 5k pieces of mail, from opening, counting and sorting to logging and company-wide departmental distribution.  illustrated a teamwork professional ethic in enthusiastically assisting cross-functional departments with any general office functions ranging from typing and incoming phone call management to deliveries.

 

luis f garcia                                                                                                          page 3 of 3

january 2001 - december 2002

general office clerk (part-time)

advanced medical analysis

monrovia, california
supervisor: connie feijo; phone: 626-408-1871; contact: yes

hours per week: 20
salary: $9.00/hourly

 

provided efficient administrative/general office support for busy medical laboratory, with responsibilities including high-volume paperwork tracking, mailings and data entry.

education

university of phoenix

degree: masters degree

concentration: business administration

earned: in progress; on track for completion summer 2011

university of phoenix (campus/online)-pasadena, ca
degree: bachelors of science

major: business management

earned: 2009

grade point average: 3.33/4.0 scale

 

specialized skills

computer: microsoft office suite, claimspro, quickbooks, excel, outlook, internet

typing: 55+ wpm

language:  bi-lingual; fluent in english and spanish