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Dynamic, proactive and effective Sales and Customer Service Professional with an exceptional track record of leading exceptional customer service, business development and operations management initiatives to optimize sales and revenue results.  Talented, creative and committed with the ability to secure customer loyalty, manage day to day business activities, and thrive in a fast paced, high volume environment.   Eager to contribute solid leadership talents toward supporting the operations goals of a progressive employer. 

Core Competencies

   Marketing and Business Development

   Natural Leadership Style

   Persuasive and Effective Communicator

   Address and Resolve Customer Issues

   Identify/Capitalize on Cross-Sell Opportunities

   Client Relationship Management

   Identify Key Decision Makers

   Develop and Facilitate Sales Presentations

2008 to 2010:  BELL CANADA - Call Centre Agent

   Leveraged exceptional communication, problem solving and client relationship management talents to effectively respond and resolve to a high volume of customer inquiries and complaints.

   Managed an influx of daily calls in a call center environment; applied solid sales talents in explaining and influencing decisions on new products, rate plans and services opportunities.

   Created a dynamic, interactive customer service experience; achieved exceptional success and received accolades for expertise; consistently created a world-class customer experience..

2007 to 2008:  ROGERS CANADA - Door to Door Sales Representative                           

   Applied solid product demonstration and product knowledge to drive sales and revenue results; influenced by decisions by utilizing  consultative sales approach, and suggesting/recommending best products to meet needs.

2004 to 2007:  RUDSAK COLLECTION - Assistant Manager                                        

   Provided leadership and oversight for day to day operations; interacted with customers, trained and developed staff, and ensured optimized profitability levels.

   Increased sales by 110% within 36 months by integrating solid sales, customer service and merchandising strategies to increase consumer interest and prompt point of purchase activity.

   Created a customer focused environment and team cohesion; worked with senior management to identify and implement best practices to increase productivity; maintained oversight of industry trends, sales results and historical data to understand and communicate performance goals to team.

   Implemented brand merchandising strategies, plan-o-grams, and compelling displays to

2001 to 2003:  ZARA - Sales Associate                                            

   Greeted customers, processed transactions, contributed to store merchandising, inventory management and display activities.

   Maintained knowledge of sales and promotions; monitored customer activity, recognized security risks and created an enjoyable experience for each client.

Education

2010:  Diploma Graduate, Business Administration, George Brown College

Arab Academy for Science, Technology and Maritime  3 Year Marketing Degree