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yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx • abc@xyz.com
proficient professional eager to contribute customer service expertise as well as strong communication skills and hospitality talents toward actively supporting an organization in maximizing performance.
profile
- offer over 15 years of solid and progressive five-star level customer service experience, including expertise within hospitality support, business operations and guest service capacities.
- in depth expertise in client-focused industries focused on delivering world class customer service.
- capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
- adept at blending strong decision-making abilities with outstanding organizational skills, solid leadership attributes, and successful interpersonal relationship-building techniques.
- apply sharp problem-solving proficiencies, intelligent business acumen, and cost-effective strategies, along with exceptional written and verbal communication skills, to any professional environment.
- skillful at performing independently or within a team to exceed all operational goals and objectives.
professional experience
banquet bartender/c-list banquet crown plaza hotel 2003-present
- successfully steer client service operations of five star hotel to generate high volume growth and revenue.
- consistently ensure delivery of quality customer service vital to sustaining and growing clientele base.
banquet bartender/c-list waiter regent hotel 2000-2004
- sharp business acumen and experienced in managing broad scope of five-star hotel operations, from mixing and serving both alcoholic and non-alcoholic drinks to large groups of high-demand customers.
- actively facilitated productive relationship development and customer interaction to ensure event success.
- contributed in the setup, organization and operation of a wide variety of bar settings; maintained detailed inventory records.
waiter/bartender ram caters 1998-1999
- effectively managed a broad range of customer service operations, from greeting and seating clients at events to documenting and distributing meal selections and drinks.
waiter/bartender assistant colonial mansion caters 1994-1995
- actively contributed to all customer service operations through attentive and quality service.
professional education
certificate banquet server training 2007
alcohol & intervention procedure certificate health communications, inc. t.i.p.s program 2007
industry training certificate new york hotel/motel trades council and hotel association of nyc 2004
the city university of new york: kingsborough community college 2000
associates of science in business administration
bartender association school lv 1997
nyba member bartender certified with alcohol awareness
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