yyyyyy x. yyyyyy

qualifications summary

versatile business professional offering solid project management, customer service, administrative, and technology background eager to contribute to the success of a dynamic organization seeking a performance-driven team member. progressive acumen including, research, project management, deductive reasoning, conflict resolution, negotiation, problem sensitivity, client evaluation, and sound decision making. exhibit dynamic follow-through, astute professionalism, and a stellar work ethic. strong passion for providing infectious enthusiasm, provoking others to reach for the next level of success. interact with a network of cross-functional professionals to achieve maximum motivation, collaboration, and efficacy.

technical competencies

 

languages and software: pl/sql, html, visual studio.net, c#, microsoft office, visio, project, powerpoint, access, excel, word, photoshop, wordperfect, outlook, nero, production manager, relativity and concordance

 

operating systems: windows 95, windows 98, windows 2000, and windows xp

career history

 

rvm, incorporated, new york, ny

project manager, 04/2007 c 07/2009   

         oversee the project budget and policies regarding participant involvement, program requirements, and benefits.

         ensure that all subordinate staff are aware of project scope, and budget or time constraints.

         act as consultant with project staff and other organizations regarding the interpretation of project related regulations and policies.

         establish and maintain relationships with other organizations to meet community needs and to ensure that services are not duplicated.

         oversee administrative procedures to meet objectives set by upper management.

         evaluate the work of staff to ensure that projects are of appropriate quality and that resources are used effectively.

         prepare and maintain records and reports, such as budgets and personnel records.

 

electronic evidence discovery, new york, ny

production technician, 09/2006 c 03/2007

         implemented it knowledge in the configuration of proprietary software for conversion and reformatting of native data for electronic discovery.

         supported the project requirements of individual clients and verified quality of procedural functions to maintain and exceed established confidentiality standards.

         interact with clients consistently to advise on project status and generated appropriate reports relevant to production requirements and requests.

 

beads of paradise, new york, ny

customer service representative, 11/2004 c 09/2006   

         checked to ensure that appropriate changes were made to resolve  account issues.

         conferred with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts.

         kept records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

         recommended improvements during on-site customer

         referred unresolved customer grievances to designated departments for further investigation.

         resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

 

asta funding, englewood cliffs, nj

administrative assistant, 05/2004 c 11/2004     

         provided high-level administrative support by preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence.

         ensured optimal efficiency in managing client relationships and activities by proficiently updating and maintaining detailed client information via oracle database.

         coordinated and directed office services, such as records and budget preparation, personnel, and housekeeping, in order to aid executives.

         interpreted administrative and operating policies and procedures for employees.

         prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

 

additional experience

 

assistant research analyst / hrp, new york, ny

research analyst / ipo.com, new york, ny

research associate / capital iq, new york, ny

education

 

associates equivalent, cis, 2007

devry college, long island city, new york

gpa; 3.6

 

bachelor of arts, english, 2000

queens college, flushing, new york

gpa; 3.5

 

april 15, 2011

 

<<first name>> <<last name>>

<<title>>

<<company>>

<<street address, suite #>>

<<city, state zip code>>

 

 

dear <<courtesy>> <<last name>>,

 

it is with great confidence that i offer my years of strong experience and strong ability in project management and client relations functions to your organization. as i pursue the <<position title>> within <<company name>>, i recognize that my credentials and experience would greatly assist in reaching future goals and objectives.

 

experience as project manager for rvm, incorporated is the basis for my confidence that i would be a valuable asset to your organization. my career history consists of vast experience in project oversight. i consistently communicate the project vision to the internal members of the organization so that everyone understands their role in achieving these goals, ensuring that the action steps are taken to ensure that goals are met and developing action plans to achieve those goals. thereafter, i consistently prepare recommendations for improvements, controls, new methods, and other changes to improve the efficiency of operations.

 

during my career, i ve gained notable experience leading and training other employees in the appropriate procedures related to evaluating and developing applications. my professional background also include a proven expertise in expediting projects, interpreting complex rules and regulations, and effectively communicating with other members of upper management and personnel, verbally and in writing.

 

my duties often consist of coordinating operations of a complex, interrelated, and interdependent nature, where unknowns and numerous contingency factors were involved. with this experience, i formulate policies and procedures relevant to daily operational and special organizational program based on information of a conceptual nature from varied and complex sources. with vast knowledge of the principles and techniques of teambuilding and leadership including organization, planning, staffing, training, budgeting, and report generation.

 

 

my aptitude for evaluating complex problems and reviewing related information to develop viable solutions would be of great use to your organization. i welcome more discussion about how my skills can help in meeting the goals and objective of your organization. until then, should you have any additional questions feel free to contact me at your convenience.

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

enclosure