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yyyyyy x. yyyyyy                                                    0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                            abc@xyz.com

objective

proficient it professional eager to contribute technical expertise, infrastructure capacity, strong project management and customer service skills in a challenging systems administration assignment actively supporting an organization in maximizing performance.

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career profile

ø  over eight years of successful it experience.

ø  upcoming b.s., information systems management.

ø  expertise in systems engineering user service and software operating systems.

ø  knowledgeable in lan administration.

ø  proven testing and troubleshooting capacity.

ø  record of progression to positions of increasing authority and responsibility.

ø  contributor to increasing overall workplace efficiency and proficiency.

ø  notable time-management and presentation skills.

ø  well-organized, detail-oriented multi-tasker.

ø  capability in helpdesk and end-user support.

ø  highly developed analytical and evaluative capability.

ø  excellent communicator and presenter.

ø  effective team player and strongly-motivated self-starter.

technology skills

microsoft windows 98, 2000, xp and vista, windows 2000/2003 server, office 97/2000/xp/2003/2007 suite, wordperfect 7/8, corel, novell netware, adobe acrobat, veritas backup software, symantec ghost, citrix metaframe xp. hardware includes cisco routers, dell, hp, lenovo, ibm desktops/laptops, hp, lexmark printers, dell poweredge servers, extreme networks and 3com switches.

professional experience

harlequin magazines, new york, ny                                                                                            2006 - present

systems support coordinator

       oversee centralized it systems for ny office in roles of technological supervisor and lan administrator.

       provide technical support, training, periodic server backups and pc/printer maintenance.

       ensure office possesses adequate and proper it resources while staying within budget.

       perform regular evaluations and synchronization of company requirements and it system status.

       facilitate in-house training for pc, voice mail, mainframe and lan.

new york university, new york, ny                                                                                                 2005 - 2006

production technician, 2005 - 2006

       supervised overall management of data center print room.

       managed distribution of sensitive data throughout nyu systems according to time and privacy concerns.

       performed technical support for printers and workstations in print room.

computer lab assistant, 2004

       provided students with technical support.

       assisted staff with printer maintenance, software upgrades, hardware repairs, imaging and pc concerns.

       functioned in helpdesk and support roles.

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earlier background

during 2001-2003, served as network assistant, the foundation center, new york, ny, and it assistant, thatcher, proffitt and wood, new york, ny.  in these assignments, gained experience installing pcs and operating systems, performing technical support and helpdesk duties, administering lans, user accounts and passwords and providing level three technical support.

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education

new york university, new york, ny, bachelor of science, information systems management, upcoming

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