yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

profile of qualifications

 

details-focused circulation manager specializing in fast-paced call center operations, customer service, data management, and team building eager to offer breadth of professional experience, as well as knowledge gained from b.a. in media and film, toward maximizing a progressive employer s success. integral leader who can plan and delegate multiple team-based assignments within deadline-driven environments while proficiently streamlining business processes to increase efficiency and exceed customer expectations.  top-performer who can contribute high-quality management of internal agency processes, data organization, reports generation, and p&l efforts.  ambitious self-starter who demonstrates superior attention-to-detail and sharp troubleshooting skills.

 

key areas of expertise

 

call center management         circulation planning              sales / marketing                  copywriting                          commercial interpretation

customer service                     circulation forecasting         regulatory compliance         administrative support         tv production

data management                    production support               advertising                            fiscal management             studio operations

 

professional synopsis

 

 

assistant planning manager circulation

         applied dynamic leadership talents toward supporting the preparation and submission of abc statements, audits, and statements-of-ownership to include managing internal subscription agency audit processes to ensure strict abc compliance.

         played a vital role in preparing annual budgets and updating / evaluating monthly subscription sales and fulfillment reports.

         contributed strong analytical abilities toward performing invoice coding / tracking, p&l maintenance, and monthly close processes.

         maximized information management efforts by tracking and entering comprehensive data utilized to maintain the model, along with developing new departmental reports and performing ad-hoc analysis as necessary.

         interfaced with top-performing production staff and business director in determining accurate print order levels and additional requirements, as well as supporting advertising sales personnel in responding to rfps.

         planned tasks with fulfillment service bureau on operational matters / procedures to include weekly business issue starts / supplements.

 

 

customer sales supervisor circulation (2004 c 2007)

         strategically steered a fast-paced call center dedicated to excellence in customer service, top-notch retention marketing, and profitable subscription sales to include proficiently managing a high-volume outbound dialing system to maintain seamless business operations.

         designed and developed a results-driven department incentive program to boost company revenue, along with conducting valuable individual / group meetings to facilitate productive team building, improve communication, and encourage useful staff feedback.

         optimized operations efficiency by producing all daily, weekly, and monthly staff production reports.

 

circulation sales coordinator (2000 c 2004)

         utilized broad scope of industry and professional services knowledge to support the creation of innovative direct marketing campaigns to include liaising between marketing and sales teams to formulate strategic business decisions and promotional info materials.

         generated weekly / monthly department reports, performed sales processing, and coordinated payroll as required.

 

education and technical proficiencies

 

bachelor of arts in media and film (political science minor) (2000)                                                                                      hunter college

 

writer for hunter college s news publication, the word

 

certificate in radio and television broadcasting (2004)                                                            connecticut school of broadcasting

 

anchor for class news broadcast

 

microsoft office (pcs / macs) • mpmw (webber model) • teledirect • as400 • rds • internet applications

 

yyyyyy x. yyyyyy

(xxx-xxx-xxxx • abc@xyz.com

 

 

 

 

 

date

 

 

hiring agent name

title

company name

address

city/state/zip code

 

dear__________________:

 

i am currently seeking a challenging [ insert job title ] role, and am submitting my resume for your review.

 

i am eager to offer my specializations in circulation management, call center operations, customer service, data management, and team building toward maximizing your company s success.  i have proven myself to be a top-performing employee who has gained over 8 years of cross-functional experience in diverse circulation-based roles for such companies as alpha media group, inc. and gannet, inc. (the journal news), and i am confident that i can utilize my broad range of professional talents to achieve your key objectives.

 

to compliment my background, please note that i hold a b.a. in media and film from hunter college, and a certificate in radio and television broadcasting from the connecticut school of broadcasting.

 

recently, as a customer sales supervisor circulation for the journal news (gannett, inc.), i strategically steered a fast-paced call center by managing a high-volume outbound dialing system, leading a client-oriented department, and producing all regular staff production reports to achieve excellence in customer service, top-notch retention marketing, and profitable subscription sales.  within this role, i designed and developed a department incentive program which was instrumental in boosting overall company revenue.  as this is just a sampling of my impressive background, please kindly refer to my enclosed resume for additional professional experience.

 

you will find me to be a results-focused leader who can plan, delegate, and complete multiple assignments within deadline-driven environments while proficiently streamlining business processes to increase efficiency.  in addition, i can demonstrate superior attention-to-detail and sharp troubleshooting skills.  for the sum of these aforementioned reasons, i believe i will prove to be an incredible asset to your company.

 

i look forward to hearing from you in order to discuss an available opportunity for which i am qualified.  i may be reached as indicated, and thank you in advance for your time and consideration.

 

sincerely,

 

 

 

daniel d. mileno