Dynamic Professional seeking application of skills within the insurance industry.  Possesses multi-state Adjusters License and is eager to work for a progressive company in need of a highly motivated professional. Capable of completing assignments on time and on budget and considers a high level of accountability of the utmost importance.      

 

Ø  Strong knowledge base related to insurance practices with the ability to work independently on multiple projects. 

Ø  Years of demonstrated success within the insurance sector with specialized skill set related to multi tasking ability, independent work ethic, exceptional organization and time management skills, excellent verbal and writing skills, superior client relations and conflict management skills, professional sensitivity towards all demographic segments, as well as data analysis comprehension.

Ø  Possess an extensive knowledge of insurance fiduciary practices, policies, and state regulations and can apply this knowledge in terms of property adjustment and client consultation.    

Ø  Excel in defining and implementing policies, procedures and operational systems that boost productivity, efficiency and quality of operations.

Ø  Competent leader and mentor who is able to create a team environment, including building collaborative relationships, training peers to perform at maximum efficiency, and the capacity to form cross-functional coalitions in order to ensure knowledge is shared across departmental lines.

Ø  Consistently focus on ensuring development of efficiency best-practices. 

Ø  Proven ability to adapt strong safety and technical skills to diverse organization needs.

Ø  Possess numerous licenses and training credentials within the insurance sector.  

Ø  Possess in-depth knowledge of various commercial policies as well as additional training to understand the packages available within relevant policies. 

 

SIU Investigator, State Farm Insurance                                                                 2008-Present

 

  Primary responsibilities include comprehensive oversight of investigative processes and resolution of both Auto and Fire claims by utilizing current claim procedures and practices. Specific functions include;

  Routinely compile detailed written reports documenting the investigative findings with an outline for further handling.

  Work with law enforcement and corporate attorneys on a regular basis with claim that requires specialized investigation.

  Conduct investigations for Auto Claims, Fire Claims and Underwriting departments that resulted in a savings of more than $40,000 to the company to date.

Fire Claim Representative, State Farm Insurance                                                     2003-2008

 

  Effectively managed and led sales and marketing initiatives related to home inspection service

  Handled a diverse range of claims including first and third party, liability and bodily injury.

  Negotiated claim settlements and determined the proper application of each policy in relation to the perspective claim.

  Managed an average of fifty to sixty open claims while also handling high volume of customer calls.

  Interpreted over twelve different policies such as homeowners, renters, rental dwellings and condominiums and claims in six separate states.

  Acted as subject matter expert (SME) for Commercial claims and routinely interpreted commercial policies with a high complexity level.

  Routinely assisted management by conducting open claim reviews.

  Actively participated in Consistency Committee which was designed to build unifomity between two operation centers in the Northeast Zone.

  Coordinated the 2007 Internship Program for Fire Claims Central and was responsible for supervising and developing curriculum for interns.   

Claim Processor, State Farm Insurance                                                                     2002-2003

                                                                                        

  Provided assistance and initiated claim payment processes, closed/assigned files, entered content information, verified pricing, recognized and referred subrogation claims and assisted in processing salvage.

  Settled non complex claims within approved limits.

Internship                                                                                                                     2001-2001

                                                                                        

  Presented structural report to assist executive level management in reorganization process.

  Improved team performance by generating statistical report to management for evaluation.

  Compiled and analyzed data to support Claim Central processes.

  Learned fundamental and technical aspects of internal corporate activities

Earlier Experience

 

- New York Giants Promotional Assistant, University of Albany

- Inventory Manager, Macys

 

 

n B.S. C Management Information Systems, University at Albany / School of Business

n A.S. C Claims, American Institute for Chartered Property Casualty Underwriters Insurance Institute of America 

n Adjusters License C Vermont, New Hampshire, Connecticut

n Training - Operations Leadership Exploration (OLE)