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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
Country of Citizenship: United States
SSN: xxx-xx-xxxx
Job Announcement Number:
2010-HQD-B1571
Job Title: COMPLIANCE ANALYST, CG-301-11
Agency: Federal Deposit Insurance Corporation
Sub Agency: Federal Deposit Insurance Corporation
Core Competencies
Management; Auditing; Banking; Financial Services; Lending; Regulatory/Government Compliance; Legal Compliance; Internal Compliance; Fair Lending Practices; Risk Management; Risk Profiling; Corrective Actions; Performance Analysis; Data Review/Analysis; Quality Assurance; Policies & Procedures; Process Improvements; Program Management; Project Administration; Consumer Relations; Customer Service; Training; Team Building; Leadership; Supervision; Communications, Liaising; Mentoring; Retail Operations
Experience
June 2004-2010
US Bank
Kent, WA
Salary: $52,000/annual
Weekly Hours: 48
Supervisor: Joy Schanz; Phone xxx-xxx-xxxx ; Contact: Yes
Operations Manager
Demonstrate comprehensive knowledge of banking/financial service
functions in steering broad-scope operations. Proficiently facilitate
policies, procedures and initiatives to ensure successful Retail Quality
Assurance (RQA) assessment and operational audit results. Accountable for legal
and regulatory compliance, requiring daily loan and consumer file reviews, cash
audits, general ledger accounts management, and customer issue
troubleshooting/resolution. Spearhead daily risk reviews. Relied
upon to lend expertise toward collaborating with affiliate branch locations in
operational reviews as well as serving as key point of contact for peer
operation managers in addressing questions and concerns. Mentor for
company-wide Customer Service Managers.
Effectively recruit, interview, select, and train/orient non-exempt branch staff, consistently building and motivating high-performance, customer-focused teams vital to achieving customer service and operational goals. Cost-effectively establish pay rates while ensuring competitive compensation structures; implement incentive programs to enhance employee retention and job satisfaction. Strategically coordinate and assign work hours/daily workload to maximize use of resources. Conduct staff evaluations and implement recommendations/action plans to boost performance; accountable for termination decisions.
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Yyyyyy x. yyyyyy Page 2 of 2
October 1996-September 2003
Wal-Mart
Spanaway, WA
Salary: $44,000/annual
Weekly Hours: 50
Supervisor: Brad Ibareta; Phone: Unknown; Contact: NA
Assistant Manager
Demonstrated dynamic leadership skills in successfully managing non-exempt employee HR operations ranging from hiring and training to coaching and supervision; conducted evaluations and implemented corrective actions to ensure optimal group performance. Concurrently served as mentor to other assistant managers within the company. Led internal audits of assigned store as well as neighboring locations. Delivered world-class customer service in handling questions and concerns as well as escalated issues.
Steered daily monitoring of orders and inventory levels. Rotating through 5 stores during tenure with company, continually achieved yearly shrinkage of less than 1%. Consistently received outstanding performance evaluations.
Education
University of Puget Sound-Tacoma, WA
Degree: B.A. in Biology
Earned: 1995
GPA: 2.8
Credit Hours Earned: 32
Awards/Achievements
Annual Pinnacle Award Winner; 2006, 2007, 2008, 2009
Circle of Stars Award Winner; 2006, 2007, 2008, 2009
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