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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx

abc@xyz.com

Country of Citizenship: United States

SSN: xxx-xx-xxxx

 

Job Announcement Number: 2010-HQD-B1571
Job Title: COMPLIANCE ANALYST, CG-301-11
Agency: Federal Deposit Insurance Corporation
Sub Agency: Federal Deposit Insurance Corporation

 

Core Competencies

 

Management; Auditing; Banking; Financial Services; Lending; Regulatory/Government Compliance; Legal Compliance; Internal Compliance; Fair Lending Practices; Risk Management; Risk Profiling; Corrective Actions; Performance Analysis; Data Review/Analysis; Quality Assurance; Policies & Procedures; Process Improvements; Program Management; Project Administration; Consumer Relations; Customer Service; Training; Team Building; Leadership; Supervision; Communications, Liaising; Mentoring; Retail Operations

 

Experience

 

June 2004-2010

US Bank

Kent, WA

Salary: $52,000/annual
Weekly Hours: 48
Supervisor: Joy Schanz; Phone xxx-xxx-xxxx ; Contact: Yes

Operations Manager
Demonstrate comprehensive knowledge of banking/financial service functions in steering broad-scope operations.  Proficiently facilitate policies, procedures and initiatives to ensure successful Retail Quality Assurance (RQA) assessment and operational audit results. Accountable for legal and regulatory compliance, requiring daily loan and consumer file reviews, cash audits, general ledger accounts management, and customer issue troubleshooting/resolution.  Spearhead daily risk reviews.  Relied upon to lend expertise toward collaborating with affiliate branch locations in operational reviews as well as serving as key point of contact for peer operation managers in addressing questions and concerns.  Mentor for company-wide Customer Service Managers.

Effectively recruit, interview, select, and train/orient non-exempt branch staff, consistently building and motivating high-performance, customer-focused teams vital to achieving customer service and operational goals.  Cost-effectively establish pay rates while ensuring competitive compensation structures; implement incentive programs to enhance employee retention and job satisfaction.  Strategically coordinate and assign work hours/daily workload to maximize use of resources. Conduct staff evaluations and implement recommendations/action plans to boost performance; accountable for termination decisions.

 

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Yyyyyy x. yyyyyy                                                                                           Page 2 of 2

 

 

October 1996-September 2003

Wal-Mart

Spanaway, WA

Salary: $44,000/annual
Weekly Hours: 50
Supervisor: Brad Ibareta; Phone: Unknown; Contact: NA

Assistant Manager                         

Demonstrated dynamic leadership skills in successfully managing non-exempt employee HR operations ranging from hiring and training to coaching and supervision; conducted evaluations and implemented corrective actions to ensure optimal group performance.  Concurrently served as mentor to other assistant managers within the company.  Led internal audits of assigned store as well as neighboring locations.  Delivered world-class customer service in handling questions and concerns as well as escalated issues.

Steered daily monitoring of orders and inventory levels. Rotating through 5 stores during tenure with company, continually achieved yearly shrinkage of less than 1%.  Consistently received outstanding performance evaluations.

 

Education

 

University of Puget Sound-Tacoma, WA

Degree: B.A. in Biology

Earned: 1995

GPA:  2.8

Credit Hours Earned: 32

 

Awards/Achievements

Annual Pinnacle Award Winner; 2006, 2007, 2008, 2009
Circle of Stars Award Winner; 2006, 2007, 2008, 2009

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