yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx • abc@xyz.com

 

dynamic communicator • administrative professional • medical support specialist

productive, quality-oriented administrative professional eager to contribute exceptional front desk support, office management and interpersonal relation skills toward optimizing operations of a progressive organization.

profile

 

• offer six years of solid and progressive administrative experience, including expertise in sales/marketing support, office administration and customer service.
• demonstrate capacity to provide comprehensive support for all staff including report drafting, database management and accounting functions.
• adept at developing and maintaining detailed administrative and procedural processes to reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
• demonstrate strong abilities in handling multiple projects simultaneously, meeting tight deadlines, and working in a fast-paced professional environment.
• capable of staying focused and maintaining a calm demeanor in high-pressure situations while exhibiting high quality, diplomatic customer / client services interaction both in person and via telephone.
• contribute proactive planning, developing, and implementing of sales campaigns/promotions to expand clientele base.
• proven ability to maintain the highest levels of confidentiality and upholding professional standard of ethics.

 

key achievements

 

customer service

• provide individualized consultation to potential clients, educating them of housing options, company services and financing options.
• consistently ensured delivery of quality customer service vital to sustaining and growing accounts.
• effectively identify and capitalize on opportunities to penetrate and develop new markets.

 

sales/marketing

• experience in developing persuasive presentation packets for potential buyers and sellers.
•  contribute proactive planning, developing and implementing of sales campaigns and marketing promotions to expand market present and increase revenue.
• recognized ability to express complex thoughts in creative and vibrant sales appointments; ensure key points are communicated clearly and effectively in both written and oral communications.

 

administrative support

• strategically scheduled high-volume appointments to maximize use of time and resources while meeting client needs.
• managed a broad range of administrative operations, including bookkeeping, file management, office organization, and confidential documents.
• utilize assessment and prioritization skills in determining follow up techniques for all incoming leads.

 

professional experience

 

realtor/managing broker/owner harton realty, llc                                                                              2007-present

 

associate broker/realtor mccolly real estate                                                                                           1998-2007

 

cleaner methodist hospital                                                                                                                        1982-1998

 

professional education

indiana university northwest                                                                                                                            1990
south suburban university                                                                                                                                1990
30 hour medical terminology course merrillville adult education                                                                              1991
real estate agent license mccolly school of real estate                                                                               1997
brokers license mccolly school of real estate                                                                                               2000
certified gri course                                                                                                                                    1998-2000
top graduate out of 60 floyd wickmans sweat hogs class                                                                                2001