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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
xxx-xxx-xxxx
abc@xyz.com
IT Professional
Assistant/Entry-Level Network Administrator, Computer Technician ~ Helpdesk Technician
Qualifications Profile
Ø Offering over a decade of solid experience as Network Technician supporting diverse business sectors including wholesale and retail corporations; broad-scope background in major applications, operating hardware and software, with talent for rapidly acquiring new skills and knowledge
Ø Currently testing for MSCE credentialing; all coursework completed 2009
Ø Excel in delivering quality Helpdesk Support instrumental to boosting operational efficiency and productivity, with solid background in managing Level 2 Calls to provide prompt resolutions
Ø Dynamic communication, customer service and interpersonal relation skills; able to convey technical information in user-friendly manner
Ø Exceptional analytical, troubleshooting and problem solving skills
Technology Proficiencies
Hardware: IBM, Dell, Toshiba, HP, Canon, Xerox, Brother
Operating Systems: Windows 2000, XP, Vista, 7, Server 2003, Server 2008
PC Software: Office XP, 2003, 2007, 2010, HelpMaster Pro
Career Track
Eileen Fisher-New York 1991-2009
Sr. Helpdesk Technician, Depot Manager; 2002-2009
Efficiently inventoried and maintained all new software and hardware, including laptops, desktops and peripherals, for company and performed system maintenance
Effectively managed Level 2 Calls from Helpdesk Dispatcher
Productively coordinated and facilitated onsite setup and implementation of all hardware and software for new retail stores
Sr. Helpdesk Technician; 1997-2002
Helpdesk Technician; 1993-1997
Assumed additional responsibilities for Level 2 Helpdesk Calls upon promotion to Sr. Helpdesk Tech
Managed installations and maintenance of hardware and software for assigned location as well as received and recorded all incoming calls
Data Entry; 1991-1993
Proficiently and accurately input high volume of retail orders into system
MILITARY: U.S. Army, Honorable Discharge, 1985-1989
Education/Professional Development
MSCE, NetComm-NY; 2009
Coursework completed; testing in progress
Computer Science Major, Fayetteville University-Fayetteville, NC
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