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Yyyyyy x. yyyyyy

1655 Xxxxxxrter Street Xxxxxx, XXXXXX xxxxxx Abc@xyz.com xxx-xxx-xxxx

 

Experienced Systems Administrator with over 8 years experience in providing superior technixxxxxxl support to both internal and external clients.  Track record of developing applixxxxxxtions and driving system xxxxxxpabilities to maximize business performance and minimize costs.  Proven ability to design, integrate, and support solutions that meet the needs of the end user.  Success in leading complex solutions in a high profile, fast-paced environment.  Seeking a Management role with responsibility for delivering leading-edge business intelligence solutions.  Core Competencies include:

 


Business Analysis/Process Improvement

Project Management/Coordination

Customer Relations/Business Relationships

Meet Deadlines & Exceed Expectations

Quick to Foster Confidence/Gain Trust

System Design & Implementation

Business Continuity Planning

Internet Information Systems

Infrastructure Planning

Technology Integration

Hardware/Software Installation

Maintain Current Industry Knowledge


 

Technixxxxxxl Skills/Applixxxxxxtions


Epic Ambulatory EMR, Lawson Workforce Management, Shiftmaker Scheduling Applixxxxxxtion, Microsoft Office Products

Database Design, Dreamweaver, Remedy, Visio, Project, MySql, PHP and ArcGIS.

 


Professional Experience


 

Kaiser Permanente, Pasadena, XXXXXX (2008 to Present) - System Administrator, Lawson Workforce Management               

w  Lead testing team and collaborate with vendors to provide resolutions for technixxxxxxl issues.

w  Verify patch fixes, install updates and interact with end users to provide the necessary support to ensure continuity of business processes.

w  Facilitate product demonstrations and end-user training for new applixxxxxxtions, oversee testing for system upgrades, and make recommendations for ease of work-flow improvements.

w  Interact with Senior Management to identify opportunities for upgrades and improvements; collect data regarding workflow, identify challenges and opportunities to improve production throughout the organization.

w  Provide support for multiple sites and departments; configure applixxxxxxtion settings, set up permissions, install new software and troubleshoot system issues as needed.

w  Manage relationships through process of data flow design, systems integration planning, workflow analysis, and success factor/key performance indixxxxxxtor identifixxxxxxtion.

 

Epic Ambulatory (2006 to 2008) - Senior Analyst Clinixxxxxxl Systems                                  

w  Provided oversight and direction for Analysts in resolving technixxxxxxl issues and providing process improvement activities on the Directed the Site Implementation Bridge.

w  Maintained complete accountability for resolving system and workflow issues; leveraged superior problem solving sills to gather and analyze data, track and report issues, and provide improvement and resolutions.

w  Oversaw project plans for all new implementations; interacted with multiple user groups to resolve system and security issues, updated toolkits, reset passwords, and ensured resolution for all trouble tickets.

 

Empower Software Inc., Sun City, XXXXXX (2002 to 2006) - Technixxxxxxl Support Analyst                                                             

w  Leveraged superior technixxxxxxl skills and dedixxxxxxtion to outstanding customer service to provide user support for system implementation, configuration, installation, maintenance, and trouble tickets.

w  Effectively analyzed the integrity of the system, and performed quality assurance measures for software generated financial reports to ensure accuracy and reliability of data.

w  Liaised between users and software programmers to suggest system changes, performed website maintenance, and conducted extensive beta testing of new software versions and releases.

 

Eduxxxxxxtion


Xxxxxx State University, Xxxxxx

Masters of Business Administration in Information Management (2006)

Bachelors of Science in Business Administration Information Management , Minor Business Information Mapping (2002)

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