Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                                                           abc@xyz.com

OBJECTIVE

Results-driven Financial Analyst and Auditor with broad experience in finance, accounting, compliance, and process improvement eager to contribute talents toward actively supporting a progressive organization in optimizing operational and financial performance.

 

Areas of Expertise

∙ Financial Analysis and Reporting                ∙ Financial/Internal Controls         ∙ Auditing

∙ Sarbanes Oxley/Compliance                      ∙ Budgeting/Forecasting              ∙ Accounting Automation

∙ General Ledger Accounting                        ∙ Tax Reporting                          ∙ Contract Negotiations                 

 

KEY QUALIFICATIONS

Ø  Offer numerous years of experience in auditing and analyzing operations, accounting, financial statements and marketing for NPOs and global corporations.

Ø  Expert in determining whether best practices are being followed and whether companies comply with all legal and internal company guidelines.

Ø  Regularly identify internal process gaps and define corrective action initiatives for change.

Ø  Excel in defining, developing and implementing targeted strategies, action plans, processes, and procedures to maximize productivity, efficiency and bottom-line profitability.

Ø  Dynamic research, analysis and problem solving skills; sound judgment and decisive leader

Ø  Expert liaison and company representative able to open channels across division, department and organizational boundaries, with the skill to foster positive communications among multiple and diverse business partners.

 

PROFESSIONAL EXPERIENCE

SYNERGISTICS INC.                                                                                                                          2008

Director of Product Support and Client Services

         Demonstrated strong information gathering and assimilation skills in successfully mastering broad-range, technical product knowledge for company providing technology-driven access control and security systems; targeted industries ranged from government, military and hospital to multi-tenant commercial office buildings and small businesses.

         Successfully streamlined and centralized internal processes using Peachtree and Service Track, working closely with accounting to rectify high volume of part number description discrepancies and to mitigate future errors, saving the company hundreds of thousands of dollars.

         Partnered with accounting and engineering to update Peachtree and Service Track and create enhanced processes for adding new parts in a language understood by customers.

         Demonstrated sharp business acumen in liaising between broad-scope departments/staff ranging from CEO, Accounting and Sales to Tech Support, Engineers and Shipping, as well as customers.

         Proficiently steered broad range of customer service operations from establishing procedures and processes per departmental standards and monitoring order process from quote through delivery and follow-up to continually evaluating and developing new/improved processes and procedures and providing expert recommendations for boosting performance.

         Proficiently used SugarCRM to conduct comprehensive analyses of the success of campaigns; measured key benchmarks including new leads developed and funds generated and provided for expanded performance analysis through Marketing Analytic, Sales Trend, Case Report, and Customer Profile reporting tools

         Applied Sugar technology toward providing management team with ability to effectively develop accurate forecasts, allowing managers to create, assign and edit team quotas, consolidate forecasts across individuals and teams and measure forecast accuracy in relation to committed amounts

         Further supported Sales group by providing planning tools for generating varied volume forecasts, develop valid commit amounts and track sales progress

         Effectively measured customer service issues, frequency of product quality issues and customer support responsiveness to define and execute strategies for enhancing customer experience

 

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Synergistics Continued

 

         Actively collaborated with engineers and technical support team members in order to develop written proposals conveying highly technical information in a non-technical reader language, requiring extensive research, analysis and technical writing.

         Spearheaded meetings with technical support to ensure timely, effective resolution of customer complaints as well as define areas within company that required action plans and/or training initiatives to increase efficiency, quality and customer satisfaction levels.

         Conducted random satisfaction surveys with the goal of generating expanded sales opportunities and published findings of customer feedback for management and sales team review, playing vital role in improving product offerings, pricing structures and promotional activities outcomes.

         Collaborated with technical support in delivering dealer, end user and distributor training programs.

 

 

ISLAMIC SOCIETY OF BOSTON CULTURAL CENTER C Boston                                               2004-2008

Management Analyst/Staff Accountant/Event Coordinator

         Applied exceptional auditing and financial analysis talents toward financial/operational analysis, forecasting, planning, auditing, and implementing pricing, policies, controls and initiatives.

         Proactively developed and oversaw business, financial and operational budgets and forecasts, measured progress against budgets/goals, conducted ad hoc analyses, and communicated performance to senior level stakeholders in support of the decisionmaking process.

         Held full P&L accountability for managing/maintaining the integrity of the Center s accounting system.

         Accountable for donation management, account reconciliations, funding, G/L, financial statements, audits, and all internal/external financial reporting.

         Spearheaded Giftmaker Pro implementation to manage all donations and generate analyses and reports utilized for future fundraiser planning.

         Strategically prepared, presented and delivered events generating over $300K in fundraising.

         Collaborated  in the development of advertisements, direct mailings, company brochures, flyers, press releases, public service announcements and informational packets.

         Led and acted as liaison between staff, vendors, talent, speakers, community leaders and center management to facilitate event and marketing program success.

         Prepared and presented presentations to community groups and negotiated deals with corporate sponsors, saving over $20K in operating costs.

 

KPMG C Muscat, Oman                                                                                                          1999-2004

Audit Manager Assistant/Tax Analyst Assistant

         Selected to head the auditing team responsible for conducting regular audits of all internal controls for major international hotels including Crowne Plaza, Grand Hyatt Regency, Intercontinental Hotel, and Al-Bustan Palace Hotel, home to political leaders and royalty visiting Oman.

         Authored audit plans and procedures, conducted audits and presenting findings to executive team.

         Accountable for planning, scheduling, auditing, analyzing results, and submitting recommendations providing immediate corrective actions in areas covering staff performance, fiscal performance, legal compliance and overall business operations.

         Implemented action plans based on financial statements, cash flow, inventory controls/systems, purchasing, operating systems, and surveys and undercover checks on employee performance.

         Monitored and tracked business remediation activities and reviewed business continuation plans to ensure that all audit issues were adequately and timely addressed.

         Promoted to Audit Manager Assistant from Tax Analyst Assistant with responsibility for editing and correcting individual, corporate, proprietor, partnership and government tax reports before filing.

 

EDUCATION/Professional Development

University of Houston, C.T. Bauer College of Business, Houston TX

Bachelor of Science in Finance and Marketing, minor in International Studies, 2003

Training:  Sarbanes-Oxley Act

 

TECHNICAL SKILLS

Proficient in Microsoft Office Suite; PageMaker, WordPerfect; QuickBooks; Giftmaker Pro, Atlas