Eager to contribute comprehensive Administrative, Legal, Human Resources, and Training experience toward actively supporting the employer in optimizing performance.

 

 

         Significant legal acumen gained from Bachelor s Degree and prior background as a Judge s Assistant.

         Bilingual (English and Portuguese) with intermediate skills in Spanish.

         Knowledgeable in human resources administration encompassing labor relations, strategic staffing, employment law, training and development, HRIS administration, and compensation and benefits.

         Considerable strengths in teaching, training, coaching and team-building.

         Unwavering commitment to ensuring confidentiality of sensitive files and documents.

         Solid administrative experience with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and SAP.

         Easily adapt to new roles, responsibilities, technologies and environments; able to travel.

 

 

DeVry University, Gurnee/IL

Bachelor of Science in Business Administration (in progress)

           Concentration in Human Resources Management

           Expected graduation December 2011, GPA 4.0

 

Pontifical Catholic University Of Minas Gerais, Brazil:

Bachelor s Degree in Law/Labor Law, 2003

Bachelor s Liberal Arts/Portuguese and English as Second Language (ESL) Teaching, 2003

 

 

LTD Commodities LLC, Bannockburn, IL, 2008 to Present

E-Commerce Customer Support Researcher / Promotions Specialist

• Employ sharp research expertise to investigate customer inquiries, gather and analyze data, and provide customers with requested account information.
• Contribute strong negotiating, communication and interpersonal skills toward providing outstanding service, vital to maximizing sales growth and satisfaction levels.
• Complete cross-training with Marketing, Credits/Collections, and Call Center/Sales departments.

 

Medical Data Concepts, Palatine, IL, 2006

Market Research Intern 

• Conducted interviews with professionals such as physicians, nurses, pharmacists and insurance industry executives and meticulously documented responses.
• Chosen based on excellent leadership attributes to train, coach, monitor and evaluate new staff.

 

Prior Background:

 

ESL Teacher, Brazil, 2005 to 2006

Cultural Exchange Program, United States, 2004 to 2005

Judge Assistant, Court of Justice-Belo Horizonte, Brazil, 2002 to 2004

Intern, Secretaria de Estado da Fazenda de Minas Gerais, Belo Horizonte, Brazil, 2001 to 2002