yyyyyy x. yyyyyy            1401 ne 9^th street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                   abc@xyz.com

objective

communications and service professional with expertise in customer service, client relations, sales and administration eager to contribute broad background in all aspects of effective operations management.

career profile

ø  over a decade of broad-based communications and personal services experience.

ø  upcoming medical assistant certification.

ø  knowledgeable in delivery of exceptional customer service.

ø  demonstrated abilities in quality and project management.

ø  strong understanding of operational procedures.

ø  adept in identification and resolution of critical issues.

ø  skilled in documentation processing, policy interpretation and eligibility criteria.

ø  record of promotion to team leadership positions of wide-ranging responsibility and authority.

ø  capacity in effective decision-making through critical thinking process.

ø  proven ability to work independently or as team player.

ø  expertise in all facets of high volume operations.

ø  skilled in advanced it software applications.

ø  deliver measurable contributions to increased productivity and profitability.

ø  strong organizational, administrative, analysis and multi-tasking skill sets.

ø  solid understanding and knowledge of cost control.

ø  consistently meet stringent organizational goals.

ø  outstanding competence in communications and presentations.

professional experience

bags to go, fort lauderdale, fl, airport                                                                                                           2010 c present

customer service/sales representative

       recruited to market bag transport services for cruise line passengers.

       sell/market services to high of cruise customers.

       ensure transport of baggage from pier to airplane.

       enter passenger itinerary information into computer system.

       facilitate computerized payment methods.

mercy wellness and recovery center, fort lauderdale, fl                                                                               2008 c 2010

medical receptionist

       retained to initiate new patient files.

       provided physician referrals to ensure appropriate medical treatment.

       verified prescriptions utilizing scripture software.

       facilitated processing of all documentation.

astrology life, fort lauderdale, fl                                                                                                                          2004 c 2008

personal assistant/promoter

       tasked with business development, scheduling and daily operations.

       provided owner with administrative support.

       ensured positive client relationships.

earlier background

during 2001-2003 served as receptionist, about faces day spa and salon, towson, md.  in this assignment performed client communications, bookkeeping, scheduling, customer service and sales of salon products.

education

kaiser university, fort lauderdale, fl

medical assistant certification (expected graduation date _______)

yyyyyy x. yyyyyy            1401 ne 9^th street, #0000 xxxxxx xxxx , xxxx , xxxxx 00000

xxx-xxx-xxxx                                                                                                                   abc@xyz.com

 

cover letter text

 

date

 

 

 

hiring agent name

title

company name

address

city, state   zip code

 

dear                   :

 

i am currently seeking a challenging career opportunity in a customer service capacity and am submitting my resume for your review.  in advance, i thank you for your time and consideration.

 

as demonstrated in the accompanying resume, my professional qualifications include a decade of successful experience in customer service, medical reception, promotion and sales.  to complement this background, i possess demonstrated expertise in communications, counseling, issue resolution, training, process improvement and interpersonal relationships, well as strong analytical, problem-solving and managerial capabilities.  as an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. 

 

i am confident that i could be a valuable asset to your firm, and look forward to interviewing with you in the near future to further discuss my areas of experience and expertise that would be a contribution to your organization.

 

 

 

 

sincerely,

 

 

 

 

yyyyyy x. yyyyyy

 

 

 

 

 

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