results-driven operational management and analysis specialist eager to contribute excellent communication, organization, and internal team-building skills toward supporting the employer in optimizing financial performance
ø offer six years of progressive experience in coordinating and directing operations, with expertise in customer service, business development, strategic planning, and human resources management
ø consistently achieve outstanding levels of customer satisfaction and retention while increasing market share and revenues; ensure compliance with all corporate and government regulations and laws
ø demonstrated record of building and leading top-performing support teams; strong experience in staff development and mentoring
ø perform complex analysis to develop and implement business improvement solutions; oversee systems functionality, report development, developing internal controls, and project management
ø effectively identify and capitalize on opportunities to penetrate and develop markets; solid experience in targeting and managing wide variety of clientele/accounts
ø proactive team player equally effective in independent and collaborative environments; dynamic communication, presentation, negotiation, and relationship management skills
home federal bank, nampa, id 10/02 c present
avp, operations services manager (1/08 c present)
in recognition of outstanding performance, steadily progressed within bank to achieve executive-level position entrusted with a broad range of operational management and customer service responsibilities
proficiently manage and lead all levels of division personnel, actively direct staff development initiatives; design policies and procedures in line with organizational objectives
oversee budget management and implementation of cost control strategies; manage suspense accounts and general ledger reconciliations; track, compile, and analyze complex data to generate reports instrumental to supporting senior management in assessing business performance
operations business analyst (1/06 c 1/08)
- performed extensive internal and client support functions and business analysis to develop and implement customized solutions; proactively assisted interdisciplinary units with all aspects of product and service development; consistently achieved excellent levels of customer satisfaction
- provided key assistance in major core-processing system conversion; researched capabilities and requirements, performed data mapping and analysis, created and instituted improvement techniques
senior operations specialist (10/04 c 1/06)
successfully collaborated on creating operational strategies to increase productivity and performance; administered technological, vendor relations, and internal communications improvements
developed and conducted compliance, new hire, and security training programs; authored and introduced operations manual; established standard operating procedures and policies
branch manager (10/02 c 10/04)
- effectively executed business development efforts and managed all daily branch operations; continued to provide excellent service to existing customers while expanding client base
- consistently exceeded quarterly and annual sales goals; awarded branch of the year, 2004
five star customer service, fairmont sales, understanding deposit products, general accounting, principles of banking, cross-selling deposit products, targeted selection interviewing, leadership/management training, developing reports using cview, super queries, deposit product development, electronic banking, and loan product development
hiring agent name
i am currently seeking a challenging career opportunity in a insert job title capacity and am submitting my resume for your review. in advance, thank you for your time and consideration.
as demonstrated in the accompanying resume, my professional qualifications include numerous years of progressive experience in directing operations, human resources, and business development in the highly competitive banking industry. i excel at coordinating customer service efforts and am highly effective at identifying and addressing client-specific needs. my outstanding communication and analytic skills along with my depth of knowledge in the field have consistently proven instrumental in my success at developing strong support teams recognized for achieving and exceeding company goals. to complement this experience, i offer extensive professional development coursework.
as an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. i am confident that i could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
yyyyyy x. yyyyyy
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