yyyyyy x. yyyyyy 0000 xxxxxx xxxx , xxxx , xxxxx 00000
efficient administrative professional eager to contribute project management, customer service, event coordination and banking capacities in a challenging assignment with a progressive organization.
ø over nine years of project management, office administration, banking and customer service experience.
ø ba degree in english & sociology and currently pursuing master of arts degree in training & development.
ø strategically maximize performance in completing operations on time and under budget.
microsoft office suite, publisher, access, adobe acrobat pro, act! 2000, spss, metavante insight
right staffing services, chicago, il 2007 - present
pfs banking client services - northern trust bank
effectively resolve customer questions regarding bank products, services and account transactions.
process financial transactions and send documentation to appropriate departments.
the lasalle network, chicago, il 2006 - 2007
customer service - computershare
answered customer questions about company products and services and nurtured positive relations with client base.
provided wide-ranging client education.
loftus & o meara, chicago, il 2006
administrative assistant, american college of surgeons
maintained and updated national trauma database, edited annual report and drafted presentations.
coordinated meetings (including catering) and arranged travel.
u.s. equities student housing, chicago, il 2004 - 2006
conference host (2005-2006)
checked guests in and out quickly and efficiently, ensured proper supply inventory and coordinated meetings and setup.
resident advisor (2004-2005)
managed 64-bed floor of 1,700-student residential facility and provided leadership to occupants.
implemented recreational and educational events.
yyyyyy x. yyyyyy
the mansfield institute for social justice, roosevelt university, chicago, il 2002 - 2006
research associate coordinator
managed and trained staff of three on assigned projects.
recorded meeting minutes and coordinated institute events.
administered on-going staff professional development.
roosevelt university, chicago, il
currently pursuing master of arts degree in training & development
bachelor of arts, english & sociology 2005
volunteer, chicago cares 1999
volunteer, roosevelt university new deal service day 2003 - 2004
v-day coordinator, roosevelt university 2006 - 2007
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