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yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx abc@xyz.com

 

~ customer support specialist • expert in workflow prioritization • goal-driven team player ~

 

results-focused, detail-oriented professional eager to contribute proven operations support, quality control, and client relations skills toward optimizing a progressive employer s productivity.

 

profile

 

ø  drive business success by demonstrating outstanding time management abilities, sharp decision-making skills, and excellent communication and interpersonal relationship-building techniques.

ø  thrive within fast-paced, high-pressure environments, along with effectively streamlining processes to increase efficiency while maintaining solid professional work ethics.

ø  actively communicate a company s vision, value, and goals in order to productively ensure both a consistently successful business performance and a continually satisfied and loyal customer base.

ø  currently pursuing rigorous computer information systems coursework from delaware technical and community college; achieved certifications in leadership and computer-aided drafting.

ø  holds a civil engineering degree from batangas state university.

 

professional experience

 

processing clerk

discover financial services, dover, de                                                                      2000 c present

 

ø  apply superior organizational talents toward successfully processing customer payments through fast-paced, high-volume multifunctional machinery, including adhering to all corporate policies and procedures to achieve prompt and efficient same-day processing.

ø  maximize operational efficiency by accurately collecting cash payments, locating cardmember account numbers from a comprehensive database for proper processing, and ensuring all cardmember contact information is up-to-date.

ø  demonstrate wide-ranging knowledge of company services and processing machinery, including resourcefully assisting a top-performing, 30-member team of machine operators with any equipment troubleshooting or general operations questions.

ø  drive business success by actively maintaining files of cancelled credit cards and cash payments received to ensure seamless organizational processes, along with authoring critical confidential correspondences to cardmembers as necessary.

ø  generate positive public relations by contributing exceptional customer service skills that are instrumental in creating new business opportunities while building critical community relationships and professional networks.

ø  foster cooperative teamwork across a multitude of personnel levels while making solid business decisions to maintain a productive workplace at all times.

 

~ additional key experience ~

 

machine operator, discover financial services, dover, de                                            1998 c 2000

store manager, general nutrition center, city, state                                  years of employment

field supervisor, rpd construction, city, philippines                                   years of employment

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