Dedicated IT Professional eager to contribute strong networking, troubleshooting and QA talents

toward supporting a dynamic organization in achieving business goals and objectives.

 

 

Considerable proficiency in LAN/WAN troubleshooting and administration, systems analysis, and providing top-notch remote and onsite technical support. Adept at efficient and accurate multitasking in fast-paced business environments with demonstrated ability to handle multiple projects concurrently. Outstanding capabilities in scrutinizing, diagnosing and rectifying complex technical errors and issues to ensure and optimize seamless business continuity. Superior project management skills and proficiency in identifying process gaps and defining and implementing quality assurance and process improvements. Well-versed in testing, compliance and quality assurance including Lean methods and Six Sigma methodology.

 

Selected Achievements:

 

• Merge strong communication, interpersonal and technical skills to consistently meet SLAs and contract retention goals at CISCO.

         Resourcefully maintained Six Sigma levels of operation at Renew Data Corp. by developing and instituting quality standards and methodology to ensure compliance to FAI.

         Rebuilt multiple sites from the ground up involving Active Directory, TCP/IP, UDP, network switches model 2750 & 3750, SQL 2000 & 2003 servers for Multimedia Games Inc.

         Efficiently conveyed analytical findings of test results on all assigned projects at Multimedia Games Inc., to development team using Mercury Quality Center, vital to ensuring and optimizing quality control.

         Leveraged superior diagnostic talents at Farmers Insurance Group to perform PC repairs to component level, complete hardware upgrades/replacements, apply software updates, and install new hardware and software.

         Designed and led replacement of legacy database system at University of Oklahoma Housing and Food Services to heighten system performance by 45% and achieve flexibility for future upgrades.

 

 

CISCO, 2010 to Present

Support Engineer (TelePresence)

• Provide 24x7 premier customer support to technical and non-technical users including executive-level customers for state-of-the-art WAN/LAN, Security, Voice and Conference Call (TelePresence) technologies.
• Utilize Remedy software to analyze and manage trouble tickets.

 

Multimedia Games, Inc. / Video Gaming Technology, 2008 to 2010

Software Quality Analyst

         Identified, analyzed, and documented all software bugs and inconsistencies with defined QA requirements and design specifications.

         Developed or updated cases for hardware, software products, and MGAM back-end services.

         Completed tests using SQL Server-database structures and by writing simple queries.

 

Continued

 

 

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Professional Experience continued

 

Applied Materials, 2006 to 2008

Engineering Test Technician

         Planned, designed and developed testing systems for facilities HI-VAC systems.

         Interpreted highly complex test procedures, electro/mechanical schematics, and diagrams.

         Applied exemplary technical expertise toward troubleshooting and circuit testing methodologies for PVD, ESC, TXZ, AZX, CENTURA, MCVD, CMP, IMS, CVD, PC II, RPC, etc. systems.

         Assembled, tested, and rebuilt electromechanical units, and logged issues in FRACAS.

         Performed moderately complex mechanical repairs, fault isolation, and operational tests.

         Assembled customized gas panels such as DSM, 300MM Etch, Producer Split RPG.

 

Renew Data Corp., 2005

Process Engineer / QA Analyst

         Coordinated production operations with a strong focus in driving QA to Six Sigma levels.

         Analyzed and audited production processes and performance to identify and resolve negative process and performance gaps.

         Defined and enforced clear procedures to ensure company met internal standards and customer requirements on all production projects.

         Trained all employees in new company standards including managers and qualifying customers.

         Strategically implemented several process improvements to elevate quality control, cost containment and productivity.

         Employed SQL scripts to test and verify in-house server and ActiveVault™.

         Maintained defect database and followed through on verification and closure of all defect records.

 

Farmers Insurance Group, 2003

Technical Support Specialist

         Provided exemplary technical support to internal customers with an emphasis in PC troubleshooting and maintaining network connectivity.

 

University of Oklahoma Housing And Food Services, 2001

Database Administrator

         Evaluated existing systems and made recommendations to senior management to connect clients with improved technology which adhered to mission-critical standards.

         Orchestrated large database migration project from proprietary legacy system to an integrated Access-based system with flexibility for future expansion.

         Spearheaded all project deliverables including analysis, specifications/requirements, workflow, team assembly, development/testing oversight, and implementation of user documentation and training.

 

 

B.B.A. in Information Systems Management, University of Oklahoma, Norman, OK, 2002

 

 

Cisco routers and switches, Cisco Call Manager, Cisco TelePresence, Remedy, Microsoft Office (Word, Excel, Access, Outlook), SQL Server, Test Tracker Pro, Mercury Quality Center, Pascal, Java, SQL